Blank Screen after Jelly Bean OTA Update

Discussion in 'Droid RAZR Support' started by RobbyJ859, Mar 15, 2013.

  1. RobbyJ859

    RobbyJ859 New Member

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    After I installed my JB OTA update, my phone booted into a blank screen. I could still access the notification curtain/settings, though. I rebooted the phone and now it remains on the "Glitching Droid Eye" screen.
    I tried wiping the cache and rebooting. Same issue.

    Wondering if anyone else has any advice before I reset to factory default (if I do, will I be able to download the update again?).

    I was reading somewhere else that others were having the same issues. Verizon, apparently, told one guy there was nothing he could do and that he would either have to buy a used/refurb phone or purchase a new phone at retail price.

    Also, I do have an extended warranty if worse comes to worse.

    Thanks!

    (Btw, it may be some time before I can respond since my phone is out of commission.)
     
  2. FoxKat

    FoxKat Premium Member
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    Well, you should certainly try the FDR first, but if that doesn't fix it...there's always this thread (http://www.droidforums.net/forum/dr...ricked-after-reverting-jelly-bean-update.html) from CamoMike to fall back on. Note, this thread is certainly risky in that you are essentially soft-bricking the phone on purpose in the process (if it's not already), but then using the method described are able to "un-brick" it and get back on the upgrade path. If you read through the thread, I actually did this with my phone and was 100% successful, so I can attest that it works.
     
    #2 FoxKat, Mar 15, 2013
    Last edited: Mar 15, 2013
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