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Black Spots Under Glass

Discussion in 'Android Tech Support' started by arichmond20, Jun 1, 2011.

  1. arichmond20
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    arichmond20 New Member

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    I have two black spots under the glass on the touch screen. I have noticed that when my phone gets hot they move around. I did not drop my phone or get it wet. I left it on the charger all weekend (USB to computer) when I came to get it, there was a big black spot in the center of the screen. Then it turned into two spots one kinda see through. Then a week later I only had one spot. Now I have two again they have a yellow glow around them.

    I have attached a picture.

    Any ideas I have no warranty or insurance. This is a DROID X
  2. cdroidx33dig
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    cdroidx33dig New Member

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    the same exact thing happened to me about 2 weeks ago. they started of as little single pixel lines then mutated over about a week into dots and then they got bigger. right now i have 0ne giant one and 3 other littler ones
  3. arichmond20
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    arichmond20 New Member

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    Ghrrrr

    So you havn't been able to fix it. They sould replace the phone for this. It is obviously a manufacturer defect. I dont care if my warranty is up.
  4. fmckinnon
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    fmckinnon New Member

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    My wife's DroidX has the exact issue - her's is in the top right corner.
    Both Verizon and Motorola are digging in, insisting 100% that this is a pressure issue that is "physical damage" and not covered by warranty.

    I've spent the last two hours going back and forth w/ Motorola and Verizon, and it's all nonsense. They refuse to replace the phone.

    Motorola is willing to have us mail it to them for 2-3 weeks to be repaired, but they say if "we determine it's pressure damage it's not a warranty repair and we'll send it back to you unrepaired".

    In our case, my wife is 100% positive she did not drop the phone or put undue pressure on it ... it was fine, and she noticed it while shooting a little video of the kids.

    I'm extremely disappointed in Verizon and Motorola for not immediately owning up to what is obviously a serious screen defect.

    Just google "motorola black dot on screen" and you'll see how this issue is running rampart.
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