Black Razr vs White Razr

[bacK_N_87]

Went to the Verizon store yesterday and ended up speaking with a sales rep. I was concerned about my volume rocker going out on me and of course there's nothing they could do about it. Claims him anyways, I'm sure I could find a loop hole. To my topic I asked him if my phone happened to mess up and i paid $100 fee could I get the white razr? He said no I'd have to get the same one. I said why they are the same phones. He replied nope the white razr has been having issues because it uses a slightly different software. I was like really I didn't know that. Of course he's only a sales rep but I wanted to ask you guys because I actually trust you more lol. Has anyone heard of the white razr using a slightly different software from the black?

 

[MyEntityRemains]

Went to the Verizon store yesterday and ended up speaking with a sales rep. I was concerned about my volume rocker going out on me and of course there's nothing they could do about it. Claims him anyways, I'm sure I could find a loop hole. To my topic I asked him if my phone happened to mess up and i paid $100 fee could I get the white razr? He said no I'd have to get the same one. I said why they are the same phones. He replied nope the white razr has been having issues because it uses a slightly different software. I was like really I didn't know that. Of course he's only a sales rep but I wanted to ask you guys because I actually trust you more lol. Has anyone heard of the white razr using a slightly different software from the black?

He's full of it!

 

[cereal killer]

Totally untrue. Same software as the black, purple and blue one

 

[bsweetness]

Yeah, the software and internal hardware are identical, regardless of outer color. He was right in that you're not likely to get a white one as a replacement (I wouldn't say it's impossible, but it's not likely), but he's way off on the software.

 

[jch81]

the different software he is referring to is that white plastic.:biggrin:

"this ones white this ones black=different software":biggrin:

 

[bacK_N_87]

I figured that thanks!!!

 

[MyEntityRemains]

I got a white one as a replacement. Was told that I could have any color in stock. As a matter of fact, I was asked what color I wanted.

 

[bacK_N_87]

I got a white one as a replacement. Was told that I could have any color in stock. As a matter of fact, I was asked what color I wanted.

Really now? I guess its a safe bet we know which store I will not be returning to

 

[MyEntityRemains]

Really now? I guess its a safe bet we know which store I will not be returning to

Actually, did mine via *611

 

[bacK_N_87]

Actually, did mine via *611

I think its pretty safe to say we know who I'm going to call.

 

[MyEntityRemains]

I think its pretty safe to say we know who I'm going to call.

Just remember, you attract more bees with sugar!

 

[lovemyram4x4]

Warranty center tried to force a black replacement on me for my white one, because they didn't have any whites in stock, when I told them if I wanted a black one I would have got the Maxx, magically they find several white ones in stock & remained in stock for the following warranty exchanges.

Sent from my DROID RAZR using Forum Runner

 

[MyEntityRemains]

I truly believe it's all in who you talk to. There are nice ones and there are snippydippys.

 

[FoxKat]

I think its pretty safe to say we know who I'm going to call.

As everyone else said, not only are the various RAZR XT-912 phones identical except for color, but the RAZR MAXX (USVerizon) is also identical in software and hardware, other than the obvious larger battery and case and SIM/SD Card door to accommodate it. Along with slightly different color and different ear piece badge.

Sent from my DROID RAZR MAXX using Xparent ICS Tapatalk 2 with Google voice to text translation. Please excuse any minor spelling, punctuation, capitalization or grammatical errors.

 

[bacK_N_87]

In other words accept no B.S.!