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Bionic Turns off by itself? What is VZ plan to change phone for a new Bionic?

Discussion in 'Droid Bionic Tech Support' started by xxnonamexx, Sep 19, 2011.

  1. xxnonamexx
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    xxnonamexx New Member

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    I noticed 3 times already since I had my phone it turns off by itself and I can only turn it back on by pulling t he battery out and putting it back in. What is VZ policy on swapping it for a new phone? Thanks
  2. LewD1
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    LewD1 New Member

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    You have 14 days to exchange from the place you got the phone from. I would swap it out and get a different one.
  3. mach330
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    mach330 New Member

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    if i got mine at costco. after the 14 days and i want to have an exchange or any type of fixes, I always have to go to costco?
  4. tjk629
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    tjk629 New Member

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    To OP: You have a warranty with verizon. If you have issues with it (I think for a year) you can go into a corp store and have it exchanged for another Bionic. IF you are unpleased with your Bionic and want to exchange it for a different model. You have 14 days from the date of purchase. Just remember that you will need to pay a restocking fee.

    To mach330: Yes. You bought the phone from Costco so any returns with the phone would go through them.
  5. LewD1
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    LewD1 New Member

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    I believe Costco has a 30 day return policy. Anything out of the return/exchange date is handled through VZW warranty center - where more than likely it will be a refurbished phone sent out as a replacement.
  6. rawveeda
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    rawveeda New Member

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    I have had my bionic since this past thursday (4 days) and today mine just did that at work.
  7. alucard9114
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    alucard9114 New Member

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    If you hold down power and both volume buttons it will reboot.

    Sent from my DROID BIONIC
  8. brandon9559
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    brandon9559 New Member

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    Within 14 days VZW will swap out in store. After that you are mailed a refurbished one.

    Sent from my DROID BIONIC using DroidForums
  9. jayrod718
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    jayrod718 New Member

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    Mine did this once when I got it in launch day. I googled and found atrix users have the same issue and turning the battery data mode to performance mode fixes it, i haven't had this issues since and it beenalmost 2 weeks.

    Sent from my DROID BIONIC using DroidForums
  10. mach330
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    mach330 New Member

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    how's your battery since? did it change once you change to performance mode?
  11. JiriJ
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    JiriJ New Member

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    I have the same issue - Bionic is turning OFF and ON in the middle of the application - to MOTOROLA logo and resets itself to DROID - at least ONE Minute wait.
    How I change (new to Bionic) to the performance mode?
    P.S. I was thinking that reason could be automatic switching from 4G mode to strong 4G mode signal.
  12. tjk629
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    tjk629 New Member

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    Settings > Battery & Data Manger > Battery Mode

    By default it's set to Nighttime saver.

    Curious. What apps are you running that make it restart?
  13. sajgel
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    sajgel Member

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    VZW corporate stores will do the 14 day in-house swaps only if you purchased the device from a Corporate store. If you bought
    the phone from another retail, you would have to go thru them for 14 day swap.
  14. JiriJ
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    JiriJ New Member

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    It is Verizon WIRELESS phone - talking to other phone in Seattle. Set to 3G ONLY - older phone is showing 4 bars - new Android (3G) - one bar ONLY.
    Could it be that some application is pre-empting the call? I did not install anything - eliminated switching to 4G. How comes that 5 year old Motorola simple phone worked better than new GIZMO? Well have one week to return ...
  15. brandon9559
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    brandon9559 New Member

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    Isn't that what I said?

    Sent from my DROID BIONIC using DroidForums
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