BIG RED....HEADACHE!!

Discussion in 'Verizon Wireless' started by KaosMaster, Oct 29, 2014.

  1. KaosMaster

    KaosMaster Senior Member

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    Hello everyone!! I hope your day is going better then mine is!!

    I just spent two hours on the phone with Verizon regarding my bill and payment arrangements I made with them starting back in January! They proceeded to tell me it was all my fault and wanted to ask for some advice on here! :)

    Lets begin! Back in December of 2013 I got Verizon to give me an Early upgrade on my phone in the store to get my S4. At the time I was engaged and had no money issues at ALL!! Needless to say, things went south for me and my beloved in the beginning of January, and ended up in the Hospital for a week! :/

    When I got discharged from the hospital, the following day, Big RED disconnected my service and said it was due to the Past DUE amount of $500 sum amount of dollars, and I would need to make a payment to restore service. I had not even had the Device for a month yet, and the bill when it got applied to was on 12/28/2013.

    So, on 01/23/2014 I set up a payment arrangement with them for $51 plus monthly charges for 5 Payments, which on average were $168 a month, plus late fees. I was required to make a payment of approximately $237 on February 3rd 2014.

    Service was reconnected with a $15 fee and I made a payment to my account on 02/03/2014 in the amount of $300. I paid $60.44 more then they asked me to pay, and a representative TODAY said that the arrangement I made in January was for $255 a month. so I did the math here and it was $224 I had agreed to pay.

    now I made little payments as I went along, and the next month they disconnected me again on the DAY my bill generated. Called and they reconnected free of charge and apologized. Then I continued to make my payments....

    Two months after that, in May, they again disconnected my service, and this time they stated... "YOU FAILED TO MEET YOUR AGREETMENT BY $20.55"....I was like.. OMG! So I paid the Amount they requested immediately with the rep and they reconnected my service under a new payment arrangement. This time is was set for $48 a month plus monthly service, and late fees. Did the math again.....
    $48 + $168 + $5 = $221 a month for six months. Also as a matter of contention, the representative stated to me that he was just reactivating my original agreement! I was shocked to receive the notice in the mail!! I was ok with this arrangement and it would help me stay afloat since I just got wrongfully terminated and a now fighting a UNION Arbitration at this point.

    These are the Payments I made since the new agreement was formed.....

    06/05 $60.00, 06/12 $80.00, 06/19 $80.00, 06/22 $20.00, 06/27 $42.77, 07/05 $ 60.00, 07/10 $140.00, 08/29 $200.00. This totals out to be $682.77 for 3 months of service. o_O

    Three months of service with late fees would come out to be $519

    So, I sat down and conducted all the math, and per my original arrangement and payments, I was completed paying off my past due amount on 6/27/2014. I then proceeded to add up how much I should have been charged up to todays bill that generated.
    07/28 $122.30, 08/28 $289.25, 09/28 $403.15

    NOW! TODAY 10/29/2014, Service was disconnected again, current past due balance on my account is $549 plus the current bill I cannot see yet!!! Called to speak with Verizon, TWO HOURS with second representative, 45 MINS with third Representative!!! Sierra was the last one I spoke too. She proceeded to tell me she cannot see previous balances and arrangements when she works in the Retention department, it was my fault that I did not pay the Required $288 Payment Arrangement. And when asked how it was $288, she stated that is what I agreed to pay! Since 5/30/2014!!! I was astounded that she was upset and forcefull with me, and everything I said to her did not matter!!! Then she said she would transfer me to the Payment department to make a payment and reconnect my service!!!

    At this point, I ended the call and am now going to the Verizon store to take care of this mess!! They doubled up my payment arrangement on top of the payment arrangement and wont even acknowledge there mistake!!

    I look forward to hearing what you all think of this situation! ;)
     
  2. FoxKat

    FoxKat Premium Member
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    Ok, I tried to read that but there's a lot more there than I was able to digest while driving. I'm going to take a look at this closer because if anyone can fix it for you it's probably going to be me. I've dealt with the Verizon customer service representatives in all manner of situations for the last 20 years and in every situation I'm able to get them to make concessions and make things work and I be awfully darn surprised if I couldn't do it for you too.
     
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  3. KaosMaster

    KaosMaster Senior Member

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    Thanks FoxKat! I am heading to the store to discuss it with a manager. Also, as a side note...when my service was suspended today...my phone is now crashing, some process is now stopping...welcome to VOLTE!! Big red can kill your device!! That you PAID for and OWN!! About ready to call the FCC and FTC
     
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  4. cr6

    cr6 Super Moderator
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    What I'm confused with is the amount of times you've been disconnected. Verizon ALWAYS gives you advanced notice (via text, email and phone call) BEFORE disconnecting you. Have you not been responding to their inquiries? That alone would keep them from "working with you" in a more favorable manner.
    As for everything else....yeah I got nothing. You didn't really explain how you originally racked up a 500 dollar bill in less than a month.

    S5 tap'n
     
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  5. FoxKat

    FoxKat Premium Member
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    KAOS, you're a big boy and I know you're capable so I didn't want to sound condescending. Still, I'd love to get a chance to decipher this and walk a representative through it, and I'd be willing to bet that you'd come away with some discounts for your troubles. I'm really good at getting them to cut me breaks and give me free things and credits towards my account for inconveniences and such.
     
  6. KaosMaster

    KaosMaster Senior Member

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    CR6 The cost of an Galaxy S4 plus one month off service = $500

    And I talked with a rep on the phone tonight that actually kinda help me figure this out....
    Basically, when they made my arrangement they did not calculate it correctly, and I would never had paid off my past due amount. But if you want to call with me and talk to them...or just to me PM me and will get you my number. So confused right now!!!!
     
  7. FoxKat

    FoxKat Premium Member
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    Sure. I'd love to help. We can tackle this tomorrow. I already texted you on hangouts.
     
  8. Jonny Kansas

    Jonny Kansas Administrator
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  9. cr6

    cr6 Super Moderator
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    Good luck buddy! It sounds like FoxKat can get you some results so hopefully everything works out. Keep us updated!

    S5 tap'n
     
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  10. KaosMaster

    KaosMaster Senior Member

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    FoxCat! I didn't get your request ;/ But may be a futile point now.....
    They called TEN times this A.M. on my families phone I used for tech support one time! I do not even use that phone, it is not mine! I told them off and that they were breaking LAWS! I filed a complaint with the FTC shortly after that! I am done with there Corporate Deceptions and lies.... My BI-Polar can't take this anymore
     
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  11. FoxKat

    FoxKat Premium Member
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    Are you sure you don't want me to get involved? I LOVE putting these people in their places and have had great success.
     
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  12. Jonny Kansas

    Jonny Kansas Administrator
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    Best of luck! Please update us whether you have Foxcat help you, or you go it on your with filing complaints.
     
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