And how much teeth do we really feel the CPSC have in this situation? Remember VZW have for year been giving the gov the finger about their handling of unlimited data customers. Yeah they were eventually fined pennies on the dollar to which I am sure they somehow passed on to the customers. At the end of the day here is the ultimate problem. The ground people (CSR) who are trying to make a living (commission) are caught in the middle because their bosses are telling them to sell the phones. And when you ask them about how you know the phone is safe they are googling and pulling up CNET videos vs actually knowing. This is why I feel if you want to attack a business for their practices you go to the top (well you cant really email the CEO). They pay attention to the retention line and if they see a trend of customers jumping ship because of the way they are handling the recall you can bet something will be sent from the top asap. Versus fighting with the CSR or that particular store and having the issue stop there. Businesses fear losing customers (money) over the government. They have lawyers who are paid to handle the government and about time the courts have finished the note 7 will be a $50 Ebay special and the settlement will be pennies on the dollar, which will be written off or passed on. But customers walking out the door hurts their pockets and quarterly numbers now.