Beware of Verizon... not waiting to start new retail sales

Discussion in 'Samsung Galaxy Note 7' started by jstafford1, Sep 20, 2016.

  1. pc747

    pc747 Regular Member
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    And how much teeth do we really feel the CPSC have in this situation?

    Remember VZW have for year been giving the gov the finger about their handling of unlimited data customers. Yeah they were eventually fined pennies on the dollar to which I am sure they somehow passed on to the customers.

    At the end of the day here is the ultimate problem. The ground people (CSR) who are trying to make a living (commission) are caught in the middle because their bosses are telling them to sell the phones. And when you ask them about how you know the phone is safe they are googling and pulling up CNET videos vs actually knowing.

    This is why I feel if you want to attack a business for their practices you go to the top (well you cant really email the CEO). They pay attention to the retention line and if they see a trend of customers jumping ship because of the way they are handling the recall you can bet something will be sent from the top asap. Versus fighting with the CSR or that particular store and having the issue stop there. Businesses fear losing customers (money) over the government. They have lawyers who are paid to handle the government and about time the courts have finished the note 7 will be a $50 Ebay special and the settlement will be pennies on the dollar, which will be written off or passed on. But customers walking out the door hurts their pockets and quarterly numbers now.
     
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  2. FoxKat

    FoxKat Premium Member
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    There's no doubting money talks, which is why fines are levied. Still, loss of marketshare would be a stronger deterrent.

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    #50 FoxKat, Sep 21, 2016
    Last edited: Sep 21, 2016
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  3. ngt

    ngt Senior Member

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    Thanks for the info. That's what I was thinking when not doing the fast charging. Maybe I'll just keep that off when I get the new one.
     
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  4. GoCliffGo05

    GoCliffGo05 Super Moderator
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    Got my new phone tonight... I got a call yeaterday saying i was able to get it today. Still had to wait 2 hours at the store while others ahead of me exchanged devices. I will give the store credit, I over heard them several times decline to sell the device to anyone who asked.

    They also didnt care about the accessories or box. I handed it to them, they gave it back and said we dont need it. They then put my old phone in a plastic bag with what appeared to be some kind of cloth or cotton like material, sealed it up and took it to the back.

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  5. FoxKat

    FoxKat Premium Member
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    Excellent. The fact that they didn't take the original accessories is against what Samsung has specified however the fact they gave you the box with the new accessories is in alignment with what I've been told.

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  6. GoCliffGo05

    GoCliffGo05 Super Moderator
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    They were overwhelmed with impatient customers so i dont know how much they cared about protocol lol.

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  7. FoxKat

    FoxKat Premium Member
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    Well I believe that to be true, but they did the main thing right which is to exchange defective devices first and put all sales of new Note 7s on the back burner. They also allowed you, and hopefully others to take the accessories as well. This was supposed to be new defective for new replacements, and the new in boxes phones were complete packages as was told to me as it should have been. Fortunately this location did those things right.

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  8. realged13

    realged13 Senior Member

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    Got my replacement last night. Luckily they got a large shipment of them in yesterday around 2. The rep went and got the new phone then had to go print something. While he printed it I checked the IMEI on my phone just to make sure it was a good one before I factory reset. All is good now!
     
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  9. cr6

    cr6 Super Moderator
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    Maybe each location is different but our local corporate Verizon store has been offering loaner phones (S7 Edge specifically) to Note 7 customers, for the past two weeks, until replacement stock is available.

    I don't think all that many customers are going to jump ship to a different device because of this issue. Everyone I know personally, along with folks across multiple forums, have all stated that they love their Note 7 and have no intention of permanently switching to a new Samsung device, or a different manufacturer altogether. Samsung has handled this quite well considering.... and they've got folks their replacements a lot quicker than I thought they would.

    New devices have issues, it happens. This particular issue just happened to cause more problems than usual. That said, there's a reason Samsung has held the number one spot for so many years. So while this may hurt them financially in the short term, it will soon be forgotten as Samsung continues to be an innovative leader while providing consistent customer support.

    Take a look at the latest iPhone 7 issues. They may not include exploding batteries, but the iPhone 7 has been plagued with a whole host of problems.
    Just sayin....This will continue to happen across all manufacturers as they fight to one up each other in an attempt to push out the most innovative product possible.

    S5 tap'n
     
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  10. mountainbikermark

    mountainbikermark Super Moderator
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    All my hazardous and flammable stuff would ship out of California and be driven cross country by ups. It's a federal mandate that anything like that cannot be air freight and has been since right after 911. Like I said, my wife's battery was shipped overnight FedEx and the one that was POSSIBLY bad (recalled) was sent back ground USPS.

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  11. FoxKat

    FoxKat Premium Member
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    Sounds right and what I believed to be true in my gut. Thanks for the clarification.

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  12. cr6

    cr6 Super Moderator
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    Yep, having worked the past ten years as Quality Assurance at a Staples fulfillment center, I can confirm that any & all batteries, or items containing batteries, must be shipped via ground only. We could receive huge fines if we shipped them air.

    S5 tap'n
     
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