Beware of Verizon... not waiting to start new retail sales

Discussion in 'Samsung Galaxy Note 7' started by jstafford1, Sep 20, 2016.

  1. ngt

    ngt Senior Member

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    If people aren't returning them though, how long would they have to wait. There should have been a set date agreed upon by Samsung and all vendors.
     
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  2. Preach2k

    Preach2k Super Moderator
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    My local Verizon is selling Note 7 first come first serve along with the New Phones. I was the 1st one on line to get the Note 7 along with my brother. A guy came in to purchase one and the sold it to him. I thought that they would take care of the recall people first. I was wrong!!!!
     
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  3. droidprincess

    droidprincess Super Moderator
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    You should call Samsung and report this...

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  4. FoxKat

    FoxKat Premium Member
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    If I'm not mistaken there was a specified timeline for the replacements. September 20 thru October 1 seems to ring a bell but it could have been longer.

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    #28 FoxKat, Sep 21, 2016
    Last edited: Sep 21, 2016
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  5. FoxKat

    FoxKat Premium Member
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    As posted earlier in this thread...

    "The number to reach Samsung is 800-726-7864. That is their technical support department. They have informed me that in fact they are receiving complaints from consumers that the retail establishments and carriers, not just Verizon, and in both corporate stores and "Authorized Retailers" - Verizon branded, as well as consumer electronics retailers such Best Buys and others are "pushing back" on the replacement of these phones and using the new stock as sales merchandise rather than replacement merchandise.

    Samsung is taking the position that is not what they required or requested of these retail establishments. Samsung has said that they put the existing Samsung owners ahead of any new sales and that any customer who has a phone that needs to be replaced, if they are receiving push back from a retail establishment or Carrier should call the number above and inform them that they are suffering this push back. This department then we'll coordinate with the carrier or retailer and inform them of Samsung's position and orchestrate the replacement of these phones."

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  6. FoxKat

    FoxKat Premium Member
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    Okay folks, so I just got off the phone with the Consumer Product Safety Commission in regards to the Note 7 recall and informed them of the problems that we are incurring getting these phones replaced. In fact they are aware of the situation and they are saying that "It is a direct violation of the recall". Replacement of defective and possibly hazardous phones is the number one priority. Any sales of retail phones prior to replacing those defective phones is circumventing the recall, and can be considered a violation of law.

    They are referring all these complaints over to the Office of Compliance for the Consumer Product Safety Commission and in fact they are being followed up on. So if you do have a retailer or carrier that's not providing you a replacement and is in fact selling phones instead of using them for replacement stock they are in direct violation of the Federal Recall and could be subject to sanctions. I would notify them of that when you talk to them on the phone, and I would also notify them to the fact that Samsung themselves has also made a directive that all phones shipped out are to be used for replacement of defective phones first, and new purchases or sales are to take second place position.

    If you do have a complaint, you can reach the Consumer Product Safely Commission directly and inform them of your own complaint, but there are complaints lodged and I've opened a formal ticket with the Consumer Product Safety Commission"s Office of Compliance regarding this. I provided my information and they will be reaching out to me shortly.

    [​IMG]

    The number to reach the Consumer Product Safety Commission is (800) 638-2772. Please call if your carrier or retailer refuses to cooperate.
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    #30 FoxKat, Sep 21, 2016
    Last edited: Sep 21, 2016
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  7. Mustang02

    Mustang02 Diamond Member

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    Oh I hope they nail verizon with a huge fine!

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  8. Miklb58

    Miklb58 Silver Member

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    Which will eventually get added into our phones, plans, etc.

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  9. FoxKat

    FoxKat Premium Member
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    I agree. These carriers and retailers are in some cases deliberately putting profit before law and safety. This may also be an issue of improper dissemination of information and guidelines, or failed training, but I do believe that for the private retailers, authorized agents and perhaps even in some cases the carriers it's probably the prior.

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  10. FoxKat

    FoxKat Premium Member
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    Good point... Can't win for losing.

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  11. Efin

    Efin Diamond Member

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    So what you're saying is the gov't is further involved?

    Looks like we may never see a replacement...



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  12. FoxKat

    FoxKat Premium Member
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    Well, OK, in the case of a Federal Recall, it's the OEM who is responsible for completing the recall, but it's the CPSC who mandates the recall (except in this case as Samsung made a voluntary mandatory recall before the CPSC issued the formal recall), and assures compliance.

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