Hi All! I really have to say this whole mess has my blood boiling. I went to Verizon to upgrade from my old droid razr which was loosing charge fast and would freeze up occasionally. The top notch sales guy goes off with my new phone to load my contacts and photos from the back up (Verizon cloud service) and comes back 20 minutes later looking sheepish. He somehow managed to delete the whole thing.......so hes back to get my old phone to pull the data from that. 45 minutes later I toss a fit cause......well.....really??????? Somehow now the phone is stuck on the red eye boot screen. Countless reboot attempts have been made to no avail. Soft boots, cache deletes and all sorts of stuff with no luck. So now I am waiting the 4 DAYS for a replacement phone cause that's the only way Verizon will attempt to fix the old one long enough to get my stuff off it. Quite frankly I don't trust them to even try anything besides a master reboot which will just delete anything that's left. Once I send it off I have to assume that it is lost along with everything on it. I need A LOT of the data on there. Any idea's?