Battery still draining after hard reset. Android OS/Google services

Discussion in 'Android Tech Support' started by martinf, Nov 25, 2014.

  1. martinf

    martinf New Member

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    Current Phone Model:
    Samsung GT-S7560M
    The phone:
    Samsung GT-S7560M Galaxy Ace X
    Android 4.0.4
    Wifi: off
    GPS: off
    Power Saving: on
    Bluetooth: off
    Sync: on

    My phone is only lasting 9 hours on a full charge! This is with minimal usage, low screen brightness, etc. I even put the phone in airplane mode for a few hours so it would last longer

    I did a hard reset to try and solve the issue but to no avail. I looked all over the forums and tried uninstalling apps, getting a new battery, turning off features, etc, but this doesn't help.

    How do I fix this? I don't understand how I can be having this issue immediately after a factory reset... could it be a hardware issue? (the battery was fine until all of a sudden one day it started draining quickly. Also a new battery performs just as poorly so I'm thinking this isnt a battery issue.)

    Please help!

    photo.JPG
     
  2. 94lt1

    94lt1 Super Moderator
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    A hard reset?? Um.. As in powering off and back on? I'd say you need to do a factory data reset... That should probably fix this


    You've done one already.. But did you have the device set to restore your settings?? I've had this issue with a moto device.. I'd guess that Samsung can have it too
     
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  3. Ollie

    Ollie Droid Does

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    Have you restored the phone using Samsung Kies on your PC? Sometimes a full firmware reinstall helps if you have ever taken an OTA update.

    You could also try to reflash the previous version of the software by putting your phone into Download Mode and flashing the firmware from your PC using Odin. Then accept the latest update and monitor it again. If you get the same problem after that you could flash the full 4.0.4 using Odin as well.

    If this behavior happened after receiving an OTA it is quite possible that 4.0.4 contains the Android Bug that has bitten many Galaxy devices before.
     
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  4. Ollie

    Ollie Droid Does

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    I just checked and it looks like 4.0.4 is the only firmware ever released for the phone so if you didn't have this problem before I would flash the entire firmware from scratch.
     
  5. KaosMaster

    KaosMaster Senior Member

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    I agree with @Ollie !! ^^^
     
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  6. martinf

    martinf New Member

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    So I used Kies to reinstall the firmware from scratch.. battery issues persist.

    I took the SIM card out and the battery performed much better, i.e. used about 50% battery over 16 hours.

    I'm thinking of abandoning the phone, cause nothing's worked so far. Thanks for the help!!
     
  7. KaosMaster

    KaosMaster Senior Member

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    To be honest.. factory reset with SIM inserted.. Then turn the phone off and remove. Factory reset one more time. When setup appears power off and re insert the SIM and set up. Should be fine
     
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  8. martinf

    martinf New Member

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    good idea, will try.

    Thanks!
     
  9. martinf

    martinf New Member

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    So, I tried this. Battery is still draining in < 10 hours. I think I'm gonna move on to another phone. A better phone :)
     
  10. cr6

    cr6 Super Moderator
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    Welcome to the forum Martinf! Sorry to hear about the problems you're having with your new device. If you've tried a FDR and that didn't help, why not try getting it replaced under factory warranty? It won't cost you anything and regardless of what device you get, lemons will occasionally pop up. This really is a great device and I think you should try getting a replacement before moving on to another device altogether. (Just a thought)
    Good luck and keep us updated on how you make out regardless of which route you take.

    S5 tap'n
     
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