Battery Cover 3 Cheers for Verizon

Discussion in 'Android General Discussions' started by Steve H, Feb 4, 2010.

  1. Steve H
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    Steve H Member

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    The other day when I was talking to Verizon about the voice search problem I mentioned to the tech rep that my battery cover had fallen off when I took the phone out of my pocket. Today Fedex show up with the new and improved cover.

    THANK YOU Verizon
  2. AMERICAS NEXT TOP MODEL
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    AMERICAS NEXT TOP MODEL New Member

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    Did you have to ask for them to send you a new one or did they just blindly throw one to you by way of FedEx?
  3. deputc26
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    deputc26 New Member

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    Wow that is awesome, what is different about the new cover?
  4. AMERICAS NEXT TOP MODEL
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    AMERICAS NEXT TOP MODEL New Member

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    Some people were having issues depending on when you got your Droid with the battery cover sliding and or falling off.
  5. Steve H
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    Steve H Member

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    I didn't ask at all. Just told them that mine fell off when I took the phone out of my pocket. They wanted to confirm my address and today BINGO. Packing slip shows $4.95 and a $4.95 discount
  6. Steve H
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    Steve H Member

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    It seems that the "pad" between the cover and the battery is thicker, it's wider for sure. The new cover takes a lot harder push to put on.
  7. AMERICAS NEXT TOP MODEL
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    AMERICAS NEXT TOP MODEL New Member

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    That's amazing. Coming from AT&T I'm still trying to wrap my head around actual customer support.
  8. KZIWarrior
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    KZIWarrior Active Member

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    Yeah, that's a known issue with the original battery cover. VZW and/or Motorola will replace it for free. FYI (for others) You just need call (either company) or go onto the Moto support site and they will send you a new one (for free). I would do it sooner rather than later thought because they have given out a TON of these and don't know how much longer they will continue with 'no hassle' replacements.
  9. lschicky
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    lschicky New Member

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    hahaha yeah my sister got one yesterday, she got her Droid when they first came out.

    hahahaha yeah, you'll get used to it, their CS is amazing compared to At&hell.
  10. Slothead
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    Slothead New Member

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    FedEx tried to deliver mine yesterday and I wasn't home. (HAVE TO SIGN FOR BATTERY COVERS!!!!!??? :icon_eek: ) I am expecting them to show up any minute for their second attempt.
  11. 1linuxfreak
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    1linuxfreak New Member

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    Funny I have been into VZW store 3 times already and complained about the cover falling off , the Techs say "buy a plastic cover for the phone" , and I say "it will not fit into the Car Dock then , you going to refund me for the car dock ?" Of course they look like stunned deer in headlights , it seems the common answer is buy something or shut up . :mad:
    And still did not address my battery problem , maybe I need to go to a different store . :icon_eek:
  12. lschicky
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    lschicky New Member

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    Yeah I would try a different store, or go back and bring them this: Moto Droid battery cover replacements free from Verizon Wireless. - Verizon | Forums and Blogs - Verizon Community
  13. KZIWarrior
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    KZIWarrior Active Member

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    Save yourself the gas and either call CS or goto Motorola.com (and go to the CS area) and email them. That's what I did, I got an email within a few hours asking for my shipping info and it was sent the next day (yes, via FedEx and they require signature for just about everything. But you can leave a note with detailed information (tracking number, company/senders name and your name) and sign it and they will leave it, no need to go get a slip).