Battery completely dead, will not charge or power on, Question Mark on Screen

Discussion in 'Android Tech Support' started by cryztal6, Feb 19, 2013.

  1. cryztal6
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    cryztal6 New Member

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    Help!
    The battery on my Droid Razr completely died. Now I am unable to charge or power it back on. It has a white Question Mark on the screen. I have read through the forums looking for the best solution. It seems I may need a factory power cord to charge it now. I am able to open the boot menu but I'm not sure if I should be trying something in there. Please tell me what the best solution is.
    Thanks!!
  2. sajgel
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    sajgel Member

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    Hope it is still under warranty. I have a feeling that the battery is bad. What kind of charger was you using prior? If you was using something other than the original charger that came with the phone, that might have caused the issue.
  3. cryztal6
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    cryztal6 New Member

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    I only use OEM chargers. I don't think the charger is the issue. The warranty expired 6 days ago I think. I bought it a year and 6 days ago. :frown:
  4. MissionImprobable
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    MissionImprobable New Member

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    You may indeed need that cable after letting it die completely.
  5. cryztal6
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    cryztal6 New Member

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    Verizon is sending me a refurbished replacement. I wonder if I can just swap the batteries so I can revive my phone. I'd rather not have to send my phone to Verizon.
  6. MissionImprobable
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    MissionImprobable New Member

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    You're going to be in a bad way if you mess something up trying to swap out the battery.
  7. cryztal6
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    cryztal6 New Member

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    Ok, so maybe it's a bad idea. I have watched videos on taking the razr apart and it doesn't look too bad actually. I wouldn't want to break anything but I like fixing things.
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