There are of course "resolutions" for several of the issues you raised, some of which you even mentioned. But on the whole, I think the support rep was absolutely correct; you'll be much happier (at least in terms of some of these issues) with a Blackberry. Simply put, there is no single device that satisfies everyone's needs. Nor is there a single platform that does so. Nor, for that matter, is there a device that perfectly fits the needs/preferences of any single user. I suppose that posts like this balance the blind fanboy loyalty toward the Droid exhibited so frequently on this board. In the end, though, the Droid is like any device; it reflects the compromises and choices inherent in any real-world design. Some are defensible; some reflect the politics of corporate competition; some are simply puzzling.