I have had my Droid 3 since it first came out, and the Backup Assistant has always failed. I finally asked Verizon support to help me fix that, now is works, but only does the 2 contacts that are there when I go to the Backup Assistant Plus web site on my computer. (my number, and the phone number for the local police). How can I backup all of my contacts to somewhere so I can download them to a new or replacement phone? This Backup Assistant I use in Contacts seems to not do that. (and Backup Assistant Plus does not do contacts, just photos, videos, ...) Thank you for your advice, and no, I don't think I want to root my phone if that is a solution offered.