Back light during call issue

Discussion in 'Android Tech Support' started by Rowan, Sep 22, 2014.

  1. Rowan

    Rowan New Member

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    Hi. There are other posts dealing with this but I can't find any the same as my problem.

    I'm trying to pay a bill and I can't ring automated services as these require key pad access.

    The very moment I hit call, the screen goes black.

    The proximity sensor is totally uncovered and I purposefully left it clear to test was that the issue.

    When I double tap the screen that hangs up the call.

    Seriously frustrating to have such a good phone office in this area by a Nokia 3310! How do I sort this?

    Also, people are saying to install an app that keeps the screen on for selected apps. But I would like to have my backlight automatically switch off, in the way it is supposed to, if possible.

    Thanks.
     
  2. Jeffrey

    Jeffrey Premium Member
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    Welcome to the Forum.

    There should be a setting that sets the length of time the display stays lit.