Asurion insurance = CRAP!

Discussion in 'Motorola Droid 2' started by Algae998, Sep 28, 2011.

  1. Shadez

    Shadez Super Mod/News Team
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    The way I would handle it, is if they refuse to replace the phone, tell them fine. you will contact the better business bureau, your local tv stations (Consumer Protection Dept) most have and that you would post your negative experience with them on the forums you are on that utilize their service. More than likely, they would rather just replace the phone than deal with bad publicity.
     
  2. jdiddy5637

    jdiddy5637 New Member

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    Agreed

    Asurion is absolute garbage. Everytime I have dealt with them I get a tingly feeling all over me. I recently upgraded to the Razr. It wasnt by choice. My touch screen stopped working on a phone I received from Asurion a month prior. Apparently I wasnt convincing enough that the phone stopped working on its own and they flat accussed me of dropping it. I tried to claim it on the insurance which since I had already claimed two phones in a year time period it was cut off the month prior. End result is I had to buy a new phone. I bought the phone at Best Buy so that I could take advantage of their insurance instead. Ive seen good reviews on it and it seems alot better to me. Its two bucks more per month but there is no deductible. Also, if you break your phone you just go there instead of waiting for two days or whatever amount of time it takes. I have four phones on my plan so as soon as the other ones are available for an upgrade I will buy them from Best Buy as well. Ive emailed Verizon to let them know that they lost that sale of the phone. Hopefully if enough people bash Asurion to Verizon they will get rid of them.

    BTW, if you crash your car you call YOUR insurance company not the insurance company forced upon you by the manufacturer or dealer.
     
  3. RUSHgsxr

    RUSHgsxr Member

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    Who are you mother Teresa? Insurance companies screw you whenever they possibly can. You pay in for years and years to them, and when it comes time for them to pay up they always try weaseling out of it. I work with them on a daily basis, and I've seen some ridiculous crap. Asurion is no different.

    To me, paying them monthly for years and years, and 'accidentally' dropping your phone is more than justified after all the nonsense they put people through. Especially when they're just going to send you someone else's garbage anyways.

    Sent from my ADR6300 using DroidForums
     
  4. Vulcan1600

    Vulcan1600 Super Moderator
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    First things first: I edited a word out of your reply. Please keep it family friendly.

    Second: Asurion agreement states 2 replacements in a 12 month period. You will also receive a certified like new phone.

    Third: Check that awesome Best Buy insurance plan - if you get your phone wet, which happens A LOT, it is not covered under the Best Buy insurance. If you don't believe me, give them a call.

    Have a nice day.
     
  5. Insidious

    Insidious Active Member

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    Hey someone else is having issues with the D2!
    :b like shadez said, that doesn't sound right. Id keep trying if I were you. I don't have asurion, and my D2G is going ballistic on me so im pretty screwed.

    Sent from my Cellular telecommunications device, manufactured by Motorola.
     
  6. jdiddy5637

    jdiddy5637 New Member

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    First things first: sorry for the boderline bad language.

    Second: As im sure the agreement says that, how many people actually read it when they rushed to buy the newest phone? How many wouldnt have bought it had they read the agreement? Im guessing none. After my second phone a simple email wouldve been nice to let me know I no longer had coverage. Also, I shouldnt have had to use coverage considering I only had the phone a month and it stopped working on its own. Asurion is a rip off that you have to live with if you want any protection.

    Third: Called Best Buy about their "awesome insurance plan" The rep said yes it is covered. Only things not covered by the plan are lost and stolen. Who said it was awesome anyway? I was just happy to inform people there is another option out there. Thought thats what this forum was about. Im happy you like Asurion, I happen to think they are garbage. Do you work for Asurion or have some sort of stock in the company? If so please fix their costumer service

    Have a spectactular New Year :D
     
  7. kptphalkon

    kptphalkon Active Member

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    Look I haven't read all the responses or whatnot, but it sounds like you just have a software issue that can be easily rectified through SBFing. Crap battery life, connectivity issues, etc.
     
  8. kparks

    kparks Active Member

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    Even if it was still under mfr warranty they would still send a refurbished

    Sent from my ADR6400L using DroidForums
     
  9. Vulcan1600

    Vulcan1600 Super Moderator
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    Lost or stolen isn't an important issue to you? Check the statistics out on that when it comes to insurance replacements. I appreciate the fact you think I have stock or have something to do with Asurion, but I can guarantee I have nothing to do with them except understand what the insurance covers and what it doesn't. I apologize if you don't take the time to read agreements before you sign them. Sort of like you saying in your reply that until you called Best Buy back that you didn't apparently know that their better insurance plan than Asurion doesn't cover lost or stolen phones.

    For amusement purposes only, watch the South Park Human Centipede episode, you might start reading those agreements then. :D
     
  10. Vulcan1600

    Vulcan1600 Super Moderator
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    Warranty covers defects from the manufacturer, you will get a certified like new replacement, unless it occurs within the first 14 days of receiving the new phone, then they will swap it for a new one. Insurance covers lost/stolen, water damage, or breakage of the phone.
     
  11. kparks

    kparks Active Member

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    Well is a clnr a refurbished phone or are they different??? Lol i was under the assumption they are the same.

    Sent from my ADR6400L using DroidForums
     
  12. Vulcan1600

    Vulcan1600 Super Moderator
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    a CLNR is a Certified Like New Replacement. It used to be called "FRU", but is the same thing as a CLNR, which is refurbished.
     
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