I know this has been reported a lot, but ive also seen that some people are skeptics, as was I. Anyway, I had to get a droid replacement last month as I had one stolen. I got my replacement, a refurbished droid 1, i didnt complain, just went along my merry way, but then I started noticing that the replacement didnt act like the one I lost (maybe because mine was rooted and overclocked, but I didnt mention that to Asurion). Either way I called them today, I didnt tell them anything that wasnt true. I said that I wasnt happy with my droid replacement, and that I would like a NEW droid rather than a refurb (now, of course I had an idea that they wouldnt have any new droids), and NO talking to a supervisor, NO yelling at the technician, and NO lying, she politely offered me a brand new droid 2 or an HTC incredible. Needless to say, my droid 2 will be here tomorrow.