Argument with Verizon SR about HD Dock...

[PurpleTwinkie]

These guys really need to learn what it is they are selling. I mean half the time they are just hanging out in the store doing nothing. Anyhow, this is what happened.

I enter my local V-store yesterday just before noon to buy a USB/car adapter. I also decide to buy another car dock as well so I don't have to keep swapping out between vehicles. The SR goes to the back and comes out with a value-pack that includes the Car dock, HD dock, USB cable and headphones. I tell him that I don't need all of that and he starts into his pitch about how it is such a great deal and then throws me this big whopper..

Sales Rep "Do you every plan on hooking your phone up to a monitor or TV with the HDMI interface?"...
Me: Yeah, I do it all the time..
SR: "Oh, so you have the HD dock?"...
Me: No, I just plug directly in to the HDMI port on the phone and my TV
SR: You can't do that. It won't work, you need the HD dock.
Me: No really, it does work.
SR: You must be thinking of the USB port. The HDMI is for transmitting video to a monitor.
Me: It will do more than that, it will mirror it's self onto the monitor.
SR: See you are talking about the USB.
Me: What?
SR: The USB will let you copy stuff to a PC.
Me: No, mirror as in what I see on the phone's screen is sent to a monitor..You know "Mirror"
SR: (5 second dumb look)..... I think you are still talking about something different because you have to have the HD dock for HDMI to work.
Me: Can I just get a USB adapter and car dock.
SR: SURE...Whatever you need.

WTF????

I'm sorry but that is hilarious! I'm embarrassed for him at the same time.

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[satarecah]

never listen to a sales rep in any store for any product unless your a apple fan

 

[techRob]

I work in IT. The people that are on the first level of support are clueless (most of them). This doesn't surprise me at all.

EDIT: Oh sales rep. Gotcha. They are even worse, but they do know the cost of everything! <img src="http://cdn.droidblog.net/forum/images/smilies/smile2/biggrin.gif" border="0" alt="" title="Biggrin" smilieid="17" class="inlineimg">

ya know...being in Tech Support, currently considered "Tier 1" - I don't know whether to be offended, or feel sorry for your staffing (been on Help Desk / Service Desk for about 5 years, just need the dang certs to get bumped up - our IT Dept is rather small, so the handfull of us kind of handle a mixed bag of everything)

Back to the original post... I'm not a huge fan of sales rep - haha from an IT point of view...Vendors send their reps out all the time to the various offices, but the reps don't have the first clue about anything technical when it comes to the software that they're to install (other than follow the procedure that the techs wrote for them) :biggrin: ...thus, I despise working with them - and make them troubleshoot their own stuff / call their own tech support.

...doh! that kinda went off track again. Yea, that's messed up / funny about the sales rep trying his hardest to up-sell you on something that you clearly didn't want / need. I've ran into that before too. Makes me feel rather knowledgeable when I can recognize the fact someone doesn't know what they're talking about

 

[satarecah]

Yeaah lol reps are just there for customer service to be friendly and nice and soft spoken kinda thing they dont have to be intelligent at all... LOL

 

[rherron]

I pre-ordered a RAZR and had to wait a few weeks to get it. People on this forum started reporting that their local stores had them in and on the floor for folks to check out. I stop by my local VZW store on the way home for work as I just want to see the thing. I ask the sales guy if they have a RAZR I can check out. He says, a little confused, "No. You cannot even pre-order those until Nov. 11." I just said "thanks" and left. I didn't want to even bother explaining. I never buy anything there. If your prices are going to be higher than anywhere else (batteries, cases, chargers, etc.) you better at least have superb service. They don't. How this is acceptable to the corporation I don't know. When I was in college I waited tables. We had to test on the menu and shadow more experienced waiters before we were turned loose on the public. That doesn't seem to be the case in cell phone retail.

 

[satarecah]

I pre-ordered a RAZR and had to wait a few weeks to get it. People on this forum started reporting that their local stores had them in and on the floor for folks to check out. I stop by my local VZW store on the way home for work as I just want to see the thing. I ask the sales guy if they have a RAZR I can check out. He says, a little confused, "No. You cannot even pre-order those until Nov. 11." I just said "thanks" and left. I didn't want to even bother explaining. I never buy anything there. If your prices are going to be higher than anywhere else (batteries, cases, chargers, etc.) you better at least have superb service. They don't. How this is acceptable to the corporation I don't know. When I was in college I waited tables. We had to test on the menu and shadow more experienced waiters before we were turned lose on the public. That doesn't seem to be the case in cell phone retail.

Hahahaha yep lol perfect example just /head /desk then get outa there as fast as you can before iq drops xD

 

[Shadez]

These guys really need to learn what it is they are selling. I mean half the time they are just hanging out in the store doing nothing. Anyhow, this is what happened.

I enter my local V-store yesterday just before noon to buy a USB/car adapter. I also decide to buy another car dock as well so I don't have to keep swapping out between vehicles. The SR goes to the back and comes out with a value-pack that includes the Car dock, HD dock, USB cable and headphones. I tell him that I don't need all of that and he starts into his pitch about how it is such a great deal and then throws me this big whopper..

Sales Rep "Do you every plan on hooking your phone up to a monitor or TV with the HDMI interface?"...
Me: Yeah, I do it all the time..
SR: "Oh, so you have the HD dock?"...
Me: No, I just plug directly in to the HDMI port on the phone and my TV
SR: You can't do that. It won't work, you need the HD dock.
Me: No really, it does work.
SR: You must be thinking of the USB port. The HDMI is for transmitting video to a monitor.
Me: It will do more than that, it will mirror it's self onto the monitor.
SR: See you are talking about the USB.
Me: What?
SR: The USB will let you copy stuff to a PC.
Me: No, mirror as in what I see on the phone's screen is sent to a monitor..You know "Mirror"
SR: (5 second dumb look)..... I think you are still talking about something different because you have to have the HD dock for HDMI to work.
Me: Can I just get a USB adapter and car dock.
SR: SURE...Whatever you need.

WTF????

To bad you didn't have a 'Caveman' costume on

 

[idk5]

I know more then these guys know and I only have a high school diploma and I could do their job and not look like an idiot ._.

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