Apple responds to iPhone 4 reception issues: you're holding the phone the wrong way

Discussion in 'Off Topic Forum' started by Shadez, Jun 24, 2010.

  1. Shadez
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    Shadez Super Mod/News Team Staff Member Premium Member

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    Apple responds to iPhone 4 reception issues: you're holding the phone the wrong way

    By Joshua Topolsky [​IMG] posted Jun 24th 2010 8:07PM
    Breaking News



    [​IMG]

    So, we just spoke with Apple and got the straight dirt on the reception issues that have been plaguing users today... and it's a little surprising. In essence, Apple cops to the fact there are reception issues with the new iPhone -- namely, that if you cover the bottom-left corner of the phone and bridge the gap between the notch there with your naked flesh, you could see some signal degradation.

    Yes, you read that right: it's not a software or production issue, simply a matter of the physical location of your hand in regards to the phone's antenna. The company's suggested fix? Move your hand position, or get a case which covers that part of the phone, thus breaking contact. As you can see in the email above which just arrived in our tip box, this is a sentiment which runs pretty high at the company. Here's the official statement:
    Gripping any mobile phone will result in some attenuation of its antenna performance, with certain places being worse than others depending on the placement of the antennas. This is a fact of life for every wireless phone. If you ever experience this on your iPhone 4, avoid gripping it in the lower left corner in a way that covers both sides of the black strip in the metal band, or simply use one of many available cases.
    We know what you're thinking, and we're thinking it too: this sounds crazy. Essentially, Apple is saying that the problem is how you hold your phone, and that the solution is to change that habit, or buy one of their cases. Admittedly, this isn't a problem that exists only for the iPhone 4 -- we've seen reports of the same behavior on previous generations (the 3G and 3GS), and there is a running thread about this problem with the Nexus One.

    While it is definitely true that interference is an unavoidable problem, we can't help feeling like this is really a bit of bad design. If the only answer is to move your hand, why didn't Apple just move the antenna position? What we can say without question is that in our testing of the phone, we had improved reception and fewer dropped calls than we experienced with the last generation, and we never noticed this issue. Additionally, when using a bumper we can't recreate the signal loss.

    So, now we have an answer... all we're wondering is whether or not the company will start handing out bumpers pro-bono to those who are experiencing problems. It certainly seems like the right thing to do.



    Update: To add a little perspective, check out a video from 2008 after the break showing the same issue with the now-ancient iPhone 3G (thanks Inge).



    (Thought comments were funny so left in)


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    Vexorg Posted Jun 24th 2010 8:10PM
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    Remember, you don't adjust the iPhone to fit you, you adjust yourself to fit the iPhone.


    [​IMG]
    H264 Posted Jun 24th 2010 8:13PM
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    @Vexorg
    People don't hold phones. -Steve Jobs



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    Yankees Win Posted Jun 24th 2010 8:13PM
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    @Vexorg unbelievable that jobs tells the customer to hold it a different way. as an apple shareholder, i find that explanation to be not only unsatisfactory, but down right wrong.



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    andrewwg94 Posted Jun 24th 2010 8:13PM
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    Oh no he didn't!



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    Revolutionary Posted Jun 24th 2010 8:14PM
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    iPhone fanboys coming in 5, 4, 3 ,2 ,1 .
    Last edited: Jun 25, 2010
  2. Shadez
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    Shadez Super Mod/News Team Staff Member Premium Member

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    Apple responds to iPhone 4 reception issues: you're holding the phone the wrong way

    By Joshua Topolsky [​IMG] posted Jun 24th 2010 8:07PM
    Breaking News



    [​IMG]

    So, we just spoke with Apple and got the straight dirt on the reception issues that have been plaguing users today... and it's a little surprising. In essence, Apple cops to the fact there are reception issues with the new iPhone -- namely, that if you cover the bottom-left corner of the phone and bridge the gap between the notch there with your naked flesh, you could see some signal degradation.

    Yes, you read that right: it's not a software or production issue, simply a matter of the physical location of your hand in regards to the phone's antenna. The company's suggested fix? Move your hand position, or get a case which covers that part of the phone, thus breaking contact. As you can see in the email above which just arrived in our tip box, this is a sentiment which runs pretty high at the company. Here's the official statement:
    Gripping any mobile phone will result in some attenuation of its antenna performance, with certain places being worse than others depending on the placement of the antennas. This is a fact of life for every wireless phone. If you ever experience this on your iPhone 4, avoid gripping it in the lower left corner in a way that covers both sides of the black strip in the metal band, or simply use one of many available cases.
    We know what you're thinking, and we're thinking it too: this sounds crazy. Essentially, Apple is saying that the problem is how you hold your phone, and that the solution is to change that habit, or buy one of their cases. Admittedly, this isn't a problem that exists only for the iPhone 4 -- we've seen reports of the same behavior on previous generations (the 3G and 3GS), and there is a running thread about this problem with the Nexus One.

    While it is definitely true that interference is an unavoidable problem, we can't help feeling like this is really a bit of bad design. If the only answer is to move your hand, why didn't Apple just move the antenna position? What we can say without question is that in our testing of the phone, we had improved reception and fewer dropped calls than we experienced with the last generation, and we never noticed this issue. Additionally, when using a bumper we can't recreate the signal loss.

    So, now we have an answer... all we're wondering is whether or not the company will start handing out bumpers pro-bono to those who are experiencing problems. It certainly seems like the right thing to do.





    Update: To add a little perspective, check out a video from 2008 after the break showing the same issue with the now-ancient iPhone 3G (thanks Inge).

    (Thought comments were funny so left in)



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    [​IMG]
    Vexorg Posted Jun 24th 2010 8:10PM
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    Remember, you don't adjust the iPhone to fit you, you adjust yourself to fit the iPhone.



    [​IMG]
    H264 Posted Jun 24th 2010 8:13PM
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    @Vexorg
    People don't hold phones. -Steve Jobs



    [​IMG]
    Yankees Win Posted Jun 24th 2010 8:13PM

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    @Vexorg unbelievable that jobs tells the customer to hold it a different way. as an apple shareholder, i find that explanation to be not only unsatisfactory, but down right wrong.



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    andrewwg94 Posted Jun 24th 2010 8:13PM
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    @Vexorg

    Oh no he didn't!



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    Revolutionary Posted Jun 24th 2010 8:14PM
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    @Vexorg

    iPhone fanboys coming in 5, 4, 3 ,2 ,1 .
    Last edited: Jun 25, 2010
  3. cereal killer
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    cereal killer DF Administrator Staff Member

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    lols all the way around on this one Shadez...

    Thanks for the laugh...
  4. Johnly
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    Johnly Guest

    I got stuck in a serious boot loop with clockwork flashed as my recovery tonight....yes, it was angering me, and had to flash sp recovery through RSD...never again Rom Manager, you can take my 4 bucks and grab a burger....your services will no longer be used here...iPhone 4 rocking radio? Now that beats RM for fail IMO...hahah
  5. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    $40 bumper huh....oh well its all about the money.
  6. jntdroid
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    I've seen threads get off topic, but wow, what in the world does RM have to do with the iphone's reception issues? :icon_eek:
  7. Johnly
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    Thank you for redirecting me, I thought my post addressed the iPhone issue...you know how it is, someone can roll through and take the thread out of context...I just have to defend my POV. I have a grand POV too:icon_ banana:
  8. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    maybe the new iphone 4 has been rooted and now is using rom manager..:icon_eek:

    no serious lets stay on topic. the ops thread was about ios4. Its a thread to bash yje iphone4, all other bashing should be done in another thread.
  9. jntdroid
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    Last edited: Jun 25, 2010
  10. Shadez
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    Shadez Super Mod/News Team Staff Member Premium Member

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    ....sigh....
  11. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    Let me quote ifanboy
    "if steve jobs wanted the device to work right, it would. We do not question the will of Steve Jobs"

    I am sure they will prob send out ways to help with the issue.
  12. scrizzo
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    scrizzo New Member

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    Gotta look at the bright side. When shooting an iMovie they could hold it that way to block calls while filming. :icon_ banana:
  13. jntdroid
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    :rating09:... that gave me a good laugh
  14. etx_droid
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    etx_droid New Member

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  15. etx_droid
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    This kinda goes along with the thread so: [​IMG]

    "We're only holding it the way you showed us."

    This is from ENGADGET
  16. Mojo
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    Yeah, this story even made it on good morning America. People (apple and apple fans) are downplaying this as if it is not a big deal. It is just crazy to me! The iPhone is flawed. Broke! If it was any other brand.. it would be beaten up by everyone. And sales would slump. But not the iPhone. People would buy that thing regardless of it. I just do not get it.
  17. Backnblack
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    Jobs is a Joke...

    Can't see how some hold him in a God-Like reverence....
  18. Darkseider
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    I get it and I called it but I get lambasted for it. Apple has bred a generation of nut sack cradling lemmings. Yes I said it again and I will continue to say it. These particular people will buy anything and do anything for a shiny new Apple product because it is Apple and Steve Jobs says it is magical and sprinkled with pixie dust. These same people that down play lack of function and huge design flaws not only with the antenna but the all glass phone (yes there are reports everywhere of these things shattering from a less than 2 foot drop) are also the folks that will ridicule anyone else for NOT choosing said glass turd.

    This is just a sign of the times. People in general are just getting dumber. They believe what they are told without any desire to find out or research anything for themselves. I am willing to bet that most of these Darwin award candidates are also huge fans of reality TV and pop culture TV and couldn't even tell you their state capitol. Welcome to Generation Duh.
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    We are like the Marines . "The few The proud." Droid owners unite and laugh when their call drops .
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    There has to be a better comparison for Apple other that the Marines :icon_evil:
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