Anywhere/one we can complain to about the new 15min trial window?

Discussion in 'Android General Discussions' started by PaulQ, Dec 12, 2010.

  1. PaulQ

    PaulQ Member

    Joined:
    Nov 10, 2010
    Messages:
    230
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    Arizona
    Ratings:
    +0
    I was imagining trying out "Tasker" in 15 minutes and realized it would be impossible.

    Is there any point in complaining to "someone" about the short trial window? I mean, give me an hour to at least run the software through its paces.

    I know that developers take issue with the 24 hours and that's fine but 15 minutes is a little extreme.

    ?
     
  2. furbearingmammal

    furbearingmammal Super Moderator

    Joined:
    Jun 16, 2010
    Messages:
    11,163
    Likes Received:
    372
    Trophy Points:
    513
    Location:
    Anywhere you're not
    Ratings:
    +455
    Current Phone Model:
    32GB Moto X Developers Edition
    Twitter:
    furryvarmint
    I thought it was a refund window -- as in you got your money back in 15 minutes.
     
  3. nerdslogic

    nerdslogic Silver Member

    Joined:
    Nov 20, 2010
    Messages:
    2,531
    Likes Received:
    1
    Trophy Points:
    103
    Location:
    Cybertron
    Ratings:
    +1
    I am with you and I am done buying apps if we only get 15 minutes

    Sent from my DROID2 using DroidForums App
     
  4. PaulQ

    PaulQ Member

    Joined:
    Nov 10, 2010
    Messages:
    230
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    Arizona
    Ratings:
    +0
    As I understand it, you have 15 min to request a refund. So, if you find out that 30 min into trying out an app that it is incompatible with something ... or it's stupid... you're out of luck. No refund.
     
  5. whozat451

    whozat451 New Member

    Joined:
    Nov 12, 2010
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    North of South and East of West
    Ratings:
    +0
    24hrs is if anything too short to reaaly guauge an apps functionality and effectiveness. Anything less means a no go on a purchase.

    Sent from my DROID PRO using DroidForums App
     
  6. furbearingmammal

    furbearingmammal Super Moderator

    Joined:
    Jun 16, 2010
    Messages:
    11,163
    Likes Received:
    372
    Trophy Points:
    513
    Location:
    Anywhere you're not
    Ratings:
    +455
    Current Phone Model:
    32GB Moto X Developers Edition
    Twitter:
    furryvarmint
    Ah, I'd misread that.

    Well, "Since most users who request a refund do so within minutes of purchase, we will reduce the refund window on Market to 15 minutes. This change will be largely transparent to buyers, but will help developers manage their businesses more effectively" I guess that means you'll have to complain to Google directly.
     
  7. PaulQ

    PaulQ Member

    Joined:
    Nov 10, 2010
    Messages:
    230
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    Arizona
    Ratings:
    +0
    Anyone know where to write to the grand all powerful Google?