No service in my neighborhood, even though Vz lies and points to their bogus map. Now even with a network extender it's unusable. Can't make or receive calls. When they don't drop, we can't be heard. This has been since we moved here last august. Now I'm ready to fight. We pay $200/m for our family plan and literally cannot use our phones unless we drive 2 miles away. My friend used to work for Vz and gave me the inside scoop: Vz doesn't care. Any advice? I can't even call my family in Ohio. Forget about 4g on my new Thunderbolt...my phone isn't even a phone.