Any One Here Work For Verizon?

Discussion in 'Android General Discussions' started by XMasterMoronX, Nov 16, 2009.

  1. XMasterMoronX

    XMasterMoronX Member

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    on December 27th my dad's reused enV is due for an upgrade. it has broken twice and has been replaced but now on the final lap the phone is almost in disrepair. It turns off on every 2/3 calls he makes and the replacement phones are in horrible shape and it is not worth it. So does any verizon employee know if its possible to upgrade a secondary line 1 month early? Verizon has gotten MORE then its money's worth from our family line. the reason i ask is because my dad is going to give me the upgrade (DROID ;-) and he is going to take my Voyager.
    I know i should be asking Verizon directly but my parents dont think it will get us anywhere

    Any help any Suggestions?
     
  2. taypotts

    taypotts Member

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    I work for Best Buy Mobile, and my advice is to call Verizon up and explain the situation. Some times you get someone that will help you out.

    From what I know if you threaten to leave, or along those lines then they might give in. Worth a try.
     
  3. Hurtem

    Hurtem Member

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    This is horrible advice which doesn't suprise me coming from an indirect dealer like BBM. Threatening will not get you anywhere. If you were upgrading from a non data device to the droid, most likely a retail store will let you do an early upgrade with the $20 early upgrade fee since it will be a nice $30 DAPC. Be polite, nobody wants to help an ass is the best advice I can give.
     
  4. New2u

    New2u Super Moderator

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    I would agree that talking to a verizon rep would be your best idea. I know quite a few people who were allowed to upgrade early. Tell them what's going on, and that all you want to do is upgrade, from what i've seen 1 month or less and they probably able to help you.
     
  5. Hurtem

    Hurtem Member

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    Just as a word of advice, reps, managers and stores in general are working to make money. Early upgrades on secondary lines do not translate to money in the pocket. But if they get the data products and accessories they more than likely will take it.
     
  6. jlank

    jlank Member

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    I called customer service and explained about my multi fru's on my storm. The csr put me hold talked to a supervisor who decided to let me upgrade 2 months early. The line I upgraded is a secondary line and it took two different calls to customer service on two different days. Just be polite and explain the situation and you'll probably get what you want. Don't threaten to leave, your bill amount is just a drop in the bucket and will just piss someone off.
     
  7. shcommish

    shcommish Member

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    Verizon has a policy that if you return a phone 3 times within 90 days, they will let you either get a new phone that is the same kind, or a different phone. If you get a different phone, you have to pay the difference in the price of what you paid for your phone versus the new phone. How do I know this? I just did it! It is not something they like to advertise, but will do so if you just ask.
     
  8. taypotts

    taypotts Member

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    :icon_ banana:
     
    #8 taypotts, Nov 19, 2009
    Last edited: Nov 19, 2009
  9. mth04

    mth04 Premium Member
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    Hello everyone. Please please keep this discussion on topic and respectful. Please do not call any more names here. This is something we discourage around here. Thanks and have a nice day
     
  10. blauter78

    blauter78 New Member

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    Definitely call Verizon and just explain to them. I am secondary line on a family share (wife is primary, damnit) and I have called last 3 upgrades to upgrade early and they have always said ok. I got the droid 2.5 weeks before upgrade date.

    Def worth the call.
     
  11. xjman349

    xjman349 Member

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    When you call have them check every line to see if any line is eligible also make sure when you call to make sure your rep you get tries the Early Upgrade Exception tool. Sometimes that will let us upgrade you early. Remember that we have policies we have to abide by as well so if the answer is no don't freak out. We only get a 2% mark down pricing on phones vs retail pricing so if its a secondary line just be prepared that the answer may be no.
     
  12. B1GJ4K3

    B1GJ4K3 New Member

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    I used to work for VZW as a CSR and depending on the supervisor you can definitely upgrade up to 4 weeks before your upgrade date. Catch is you pay the $20 upgrade fee. But sometimes its worth it. Now on the multi fru exchange you ex. 3 replacements within 90 days there is a matrix on which phone gets replaced. Since they no longer make the voyager I believe you will be getting a LG touch which was the replacement when I worked there no clue if its changed or if they have more working voyagers now.
     
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