Android Gmail imap not syncronizing subfolders

Discussion in 'Android Tech Support' started by zillah, May 1, 2017.

  1. zillah

    zillah New Member

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    Dear Experts

    I am using Samsung Galaxy S7 and I had setup gmail imap account on it

    I have many labels but all of them showing no synchronization

    Tried to follow instructions in the link below

    Sync Gmail Labels Automatically on Android Phone/Tablet - EmailThis


    I was trying to check option called "Manage Labels". Tap that option, but nothing is clickable to enable to disable

    Snapshot attached for what I am facing


    http://imgur.com/a/SMtUB

    Thx
     
  2. Sajo

    Sajo Diamond Member

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    Good morning. Are you using the G Mail app or the built in Mail app, or a third party app? We have a lot of knowledgeable Samsung users here, so someone should have some good information.

    Sent from my XT1650 using Tapatalk
     
  3. zillah

    zillah New Member

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    Hi
    Using G Mail app
    [​IMG]
     
  4. Sajo

    Sajo Diamond Member

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    What happens when you tap on one of those label names?

    Sent from my XT1650 using Tapatalk
     
  5. zillah

    zillah New Member

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    Showing "help and feedback" only
     
  6. Sajo

    Sajo Diamond Member

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    Well that's odd. When I tap a label name it brings up the Label options; sync, etc. Is your G Mail app up to date, any updates available in the Play Store app?

    Sent from my XT1650 using Tapatalk
     
  7. zillah

    zillah New Member

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    Sorry you are right I misunderstood you when I tap on those labels it it brings up label options : "Sync messages" and "Notifications"

    Here what I had missed and I have just realized that if I tap on "Sync messages" options it gave 3 Choices : None, Last 30 days , All

    Thanks for your help and hint that indirectly pointed to find the solution
     
  8. zillah

    zillah New Member

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    Sorry you are right I misunderstood you when I tap on those labels it it brings up label options : "Sync messages" and "Notifications"

    Here what I had missed and I have just realized that if I tap on "Sync messages" options it gave 3 Choices : None, Last 30 days , All

    Thanks for your help and hint that indirectly pointed to find the solution
     
  9. zillah

    zillah New Member

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    Now one problem remains that "All Mail" subfolder is not getting synchronized although, when I access the web email I have not issue , all folder its synchronized is enabled for 30 days like my other labels