Android File Transfer not recognizing phone

Discussion in 'Android Tech Support' started by ethan_glaud, Nov 29, 2014.

  1. ethan_glaud

    ethan_glaud Member

    Joined:
    Apr 14, 2013
    Messages:
    64
    Likes Received:
    1
    Trophy Points:
    8
    Ratings:
    +1
    The AFT app isn't recognizing my DROID RAZR M. I deleted the app and redownloaded it, but nothing changed, if I plug into my phone it does not open automatically like it used to. I will then open the app manually, and it tells me no phone is found. What do i do? I'm on a mac running the latest software.
     
  2. leeshor

    leeshor Gold Member

    Joined:
    Jan 30, 2012
    Messages:
    4,363
    Likes Received:
    1,437
    Trophy Points:
    358
    Location:
    Norcross, GA - USA
    Ratings:
    +1,676
    There are a bunch of file transfer apps but I don't see one by that name.
     
  3. FoxKat

    FoxKat Premium Member
    Premium Member

    Joined:
    Apr 2, 2010
    Messages:
    14,806
    Likes Received:
    4,751
    Trophy Points:
    838
    Location:
    Pennsylvania
    Ratings:
    +5,290
    Current Phone Model:
    Droid Turbo 2 & Galaxy S7
    The app the OP is referring to is Android File Transfer for Macintosh (Apple) Android.com
     
    • Informative Informative x 1
  4. KaosMaster

    KaosMaster Senior Member

    Joined:
    Jan 24, 2011
    Messages:
    699
    Likes Received:
    164
    Trophy Points:
    58
    Location:
    Garden Grove, CA.
    Ratings:
    +186
    Current Phone Model:
    SCH-I545 Galaxy S4 (Verizon)
    I would check for a new version of the Motorola update manager first to fix any driver issues!
     
  5. ethan_glaud

    ethan_glaud Member

    Joined:
    Apr 14, 2013
    Messages:
    64
    Likes Received:
    1
    Trophy Points:
    8
    Ratings:
    +1
    Is that on my phone, or the computer?
     
  6. ethan_glaud

    ethan_glaud Member

    Joined:
    Apr 14, 2013
    Messages:
    64
    Likes Received:
    1
    Trophy Points:
    8
    Ratings:
    +1
    I just plugged in my phone and it tells me "Install Motorola Device Manager". I did, and then replugged it in, and it tells me to do the same thing, download. Trying it again.
     
  7. ethan_glaud

    ethan_glaud Member

    Joined:
    Apr 14, 2013
    Messages:
    64
    Likes Received:
    1
    Trophy Points:
    8
    Ratings:
    +1
    Yup i'm in some sort of loop, it doesn't recognize i downloaded the manager.
     
  8. thunderbolt_nick

    thunderbolt_nick Thunderbolt Rescue Squad
    Rescue Squad

    Joined:
    Nov 22, 2011
    Messages:
    1,194
    Likes Received:
    603
    Trophy Points:
    1,268
    Location:
    Orlando, FL
    Ratings:
    +724
    Current Phone Model:
    Nexus 6P
    Twitter:
    @nickburress2k2
    I saw your other post around the forums. I'm pretty decent with the Mac because of my job but let me know if anyone has already looked into this for you.

    Since this is a Mac, this is where I come in. So, I don't know how familiar you are with Macs so if I sound like I'm talking to you like a child just give me a virtual slap and put me in my place. All apps on the Mac are found in the Applications folder. You can find this by opening Finder (Smiley face guy on the doc) or what I do at my job: click on the wallpaper and then look for the 'Go' menu up at the top. Look for the application there, but if the Mac itself is not even recognizing it then there are even bigger problems so this is where I have a few questions and bear with me cause this will seem a little...droll.

    1. What happens when you plug in your Moto? Does any application open? Do any error messages get thrown up there?
    2. Does Finder see your phone? Open Finder look on the left hand side and under the 'Devices' Section you should see it. (iPhones usually show up here too.
    3. The 'varied ways' you are talking about pertains to what? Did you try different USB ports, etc.?
    4. Speaking of that, what kind of Mac is this? iMac or Macbook?

    Biggest troubleshooting step you can do at this point: Restart both devices. Unplug your Moto and restart your Mac and the phone itself.

    Next, check your Devices menu (I forget what the official term of it at the moment). Just click on the black Apple in the upper left, click on About this Mac then click More Info. On the left-hand side look for USB. If you need a visual representation: HERE. Do you see your Moto here? I'm not sure what it will be called but something should be listed that would give it away. After that, report back and let me know your finding or if you have already tried it...there's always that virtual slap ;)
     
    #8 thunderbolt_nick, Dec 5, 2014
    Last edited: Dec 5, 2014
    • Like Like x 1
    • Useful Useful x 1
  9. KaosMaster

    KaosMaster Senior Member

    Joined:
    Jan 24, 2011
    Messages:
    699
    Likes Received:
    164
    Trophy Points:
    58
    Location:
    Garden Grove, CA.
    Ratings:
    +186
    Current Phone Model:
    SCH-I545 Galaxy S4 (Verizon)
    Look in the downloads folder for the file it downloaded and run it...it well run the installer
     
    • Like Like x 1
  10. Neoart

    Neoart Member

    Joined:
    Sep 14, 2013
    Messages:
    186
    Likes Received:
    19
    Trophy Points:
    18
    Location:
    Mpls
    Ratings:
    +20
    Current Phone Model:
    S4 White SCH1545
    I'm having the same issue with the app.
    Using MBP 13"
    Android File Transfer for Mac
    Browse and transfer files between your Mac computer and your Android device.

    App simply will not see phone
    keeps saying restart device.
    Done already- both devices.
    Soon as you click away the warning,
    the app quits as well.

    I briefly see S4 as a drive, and it vanishes also.
    Yet phone says connected as a media device.
    Started App at 2am, just to make sure I wasn't caught in April 1st joke syndrome.

    Using new usb cable - 18" long. I give up.
    Just wanted to be able to transfer computer's PDF
    file to phone, Is how this process started last nite.
     
  11. ethan_glaud

    ethan_glaud Member

    Joined:
    Apr 14, 2013
    Messages:
    64
    Likes Received:
    1
    Trophy Points:
    8
    Ratings:
    +1
    Sorry about that, I have no real solution, no quick tricks or anything.
     
  12. Jeffrey

    Jeffrey Premium Member
    Premium Member

    Joined:
    Jan 30, 2012
    Messages:
    6,686
    Likes Received:
    3,548
    Trophy Points:
    1,578
    Location:
    Thailand
    Ratings:
    +4,036
    Current Phone Model:
    iPhone 7 Plus JB
    I'm a MAC user as well and have had issues with AFT for years. Seems every time Apple does an OS update the App stops working. Seems the App is never updated.
     
Search tags for this page
android file not recognizing s7
,

android file transfer not recognizing phone