This month my VZW bill was higher than expected so I double-checked my bill online. I had called customer service earlier in the month to have my texting upgraded and backdated, so on my bill it showed the $20 for the new text plan, but only $1.45 refund for the old $15 plan (which was only the remaining 2-days-worth). I should have gotten a $15 refund. So I called VZW and asked why and to get a refund. I got a young guy with an attitude (which, in my experience, is the norm) who insisted that I was wrong and that I was only supposed to get $3.55 refund. We argued for like 5 minutes about it and finally I gave up and said, "alright so I'm getting $3.55 then?" He responded saying he would look into why it said $1.45 because he didn't get it. In the meantime I'm like I KNOW I'm right... So anyway he comes back saying "alright it should be $13.55 refund". Lol. I don't know if it was because I activated a new phone or what but VZW automatic billing software (or however they do it) is ****ed up. Always check your bill!