All Texts Wiped

Discussion in 'Android Tech Support' started by Jayde, Oct 27, 2014.

  1. Jayde

    Jayde New Member

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    My phone, a Motorola Droid 4, hit the 5% battery level and shut down before I could get it to my charger. Once I did get it plugged in and charged up a bit, I turned the phone back on. As I was waiting for it to fully load up, it suddenly crapped out on me and shut down. I waited again until the battery was charged up (not fully, but enough) and when I went to my text messages, they were all wiped. I had NONE. All of my saved/ protected texts are gone and I NEED those back. I'm FURIOUS right now. I need to know how to get those texts back. I can't frigging lose them. I've seen the computer download that you can do but I don't have a USB for the Droid 4, nor can I seem to find one online. If I can't do it, can I take my phone to Verizon (my carrier)?
     
    #1 Jayde, Oct 27, 2014
    Last edited: Oct 28, 2014
  2. Jeffrey

    Jeffrey Premium Member
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    Welcome to the forum. Sound strange that the only thing gone is the SMS messages. Are you using the stock app or one you have installed from the PS?
     
  3. Jayde

    Jayde New Member

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    Stock, and thank you for the welcome.
     
  4. Jonny Kansas

    Jonny Kansas Administrator
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    Welcome to the forum!

    The Droid 4 didn't come with a micro usb to usb cable as part of the charger? Did they change something on it that I'm not aware of?

    Anyway, there are some options here for you. micro usb to usb - Google Search

    According to my research just now, the droid 4 comes with the standard Micro usb port, so any of these should work to transfer data. If you want one that'll allow you to charge the phone at the same time, that's a slightly different story, but not by much. Just make sure you go with one that has two male ends (both ends will be stuck into something, rather than one that another usb cable would plug into).
     
  5. Jayde

    Jayde New Member

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    Jonny - Mine didn't. Bought it on sale at Verizon about two or three years ago. I do have the original packing, I believe, but getting to it is a whole other issue that I can't even begin to explain. Thank you for the search though, I'm looking through the results right now.
     
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  6. Jayde

    Jayde New Member

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    I have the USB and I'm trying to use these programs, but all of them so far require me to purchase them though they're saying you can recover them for free. Does anyone know an actual FREE program?
     
  7. Jonny Kansas

    Jonny Kansas Administrator
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    I sure don't. Hopefully someone else will. I keep seeing posts where people lost messages or pics or videos & are looking for these programs, but I have no experience with them.

    Not to rub salt in the wound, but now might be a good time to look into backup options to avoid having another problem like this down the road.

    Sent from my Note 4
     
  8. Jayde

    Jayde New Member

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    Backup Assistant Plus is what I have. Is that not the proper thing to have? It came preloaded onto the phone when I bought it.
     
  9. Jonny Kansas

    Jonny Kansas Administrator
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    To be honest, I don't know what all that backs up. I never worried about backing up texts, but I recently switched plans & got 25gb of free vzw cloud space, so now I use "cloud" to backup texts & call logs.

    Did you setup backup assistance plus when you got the phone? If so, have you tried using it to restore the lost info?

    Sent from my Note 4
     
  10. Jayde

    Jayde New Member

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    It was set up when I got it, yes, and I have tried, and it keeps telling me it's not connected or some dumb crap like that.
     
  11. Jonny Kansas

    Jonny Kansas Administrator
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    Weird...

    Sent from my Note 4
     
  12. Jayde

    Jayde New Member

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    I'm fairly sure my frigging phone is trying to make me miserable. I really want to smash it at this point. I know it's just the trial, but Dr Fone isn't finding them. It's finding the texts that are currently on my phone, which just makes everything all the more irritating. Those aren't lost. I need my lost ones!

    Edit:: Myjad is also only finding the ones on my phone.... How can a phone just wipe itself clean like that?