All phone contacts lost after sync with Google account

Discussion in 'Motorola Droid 2 Global' started by TrishaK, Feb 3, 2012.

  1. TrishaK
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    TrishaK New Member

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    Hi guys - I've been up hyperventilating all night trying to solve this, so I hope someone can help me. I tried to find a post with this problem, but had no luck, but I'm really really tired, so I apologize if I missed something.

    I have a Droid 2 Global. Yesterday, I did a sync with my Google contacts. The sync worked in that it imported all my Gmail contacts to the phone. However, all the phone numbers I had on the phone disappeared.

    No problem, I thought. I have Backup Assistant, I'll just go in there and get everything back. Not so fast, they're not there either!

    I did some research, and found people with similar problems. One of them said they went into their Google contacts and found all their old numbers. No such luck for me though.

    Someone else said they managed to get them back by exporting contacts to the SD card and reimporting them. Did that. Nothing.

    I pulled the battery and restarted. Nothing. I pulled the SD card and tried going through it on my PC, but there's nothing called "contacts" anywhere on there.

    I'm out of ideas, and I'm so exhausted from searching for an answer and coming *this close.* Can anyone just tell me where my old contacts are? I don't mind if I have to reenter them all manually, I just need to find them so I can see them. I'm ready to cry, in fact I was crying quite profusely a little bit ago, and to make matters worse, I'm a TOTAL technotard, so please, any advice that's given will be greatly appreciated. Just please remember that whole "technotard" thing, and be gentle with me, OK?

    Thanks in advance for anything anyone can do to help. I'm so sad and miserable right now, and I can't even call my friends to make me feel better, :-/ so even just a virtual hug will be considered help!!

    Trisha K.
  2. themib
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    themib Well-Known Member

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    are you rooted? did you make a backup with clockwork mod? if yes you can restore data
  3. TrishaK
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    TrishaK New Member

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    Sorry, I don't know what either of those things are. I've seen the term "rooted" before, but have no idea what it means, other than that it can be dangerous.
  4. The Robot Cow
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    The Robot Cow New Member

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    Go into your contacts, press the menu button(the button on the bottom of the screen with 4 squares) and there sould be an option saying display options and you should be able to filter what contacts you see.
    Let me know if you need anything else.

    Sent from my Liberated R2D2 via Droidfourm app
  5. TrishaK
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    TrishaK New Member

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    I tried this. I tried it before, but I did it again just now to make sure I didn't miss anything. Every single option is checked, every single one. Do you know how I'd find a folder on the SD card where the contacts might be? What that folder would be called? I can figure out how to look on there on my PC, with a USB card reader, but when I do, it's a million folders with cryptic names, and I can't find anything that even remotely resembles contacts.

    Also, why doesn't Backup Assistant have my backups? According to a Verizon FAQ I found, when I click on BA, it should be asking me for my PIN, but it doesn't, and there's no way I can see to access anything but the sync screen. Shouldn't I be able to actually access BA somehow?

    I'm really very sorry that I don't know this stuff. I know how frustrating it can be, trying to help someone who's not at a level where they "get" what you're telling them. I really appreciate everyone's patience.
  6. themib
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    themib Well-Known Member

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    If you put your contacts in the phone BEFORE setting up a gmail account, it will wipe your contacts.

    The very first sync with a new gmail account syncs 1 way from gmail directly. and since gmail had zero or little contacts, thats what it synced to the phone.

    when setting up an andriod device for the first time, setup your gmail account first before adding contacts to the phone

    if you delete from device it will delete from gmail. if you delete from gmail, it will delete from device.
  7. TrishaK
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    TrishaK New Member

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    The very first thing that was done to the phone when I got it way back when was to set up my gmail account. Everything else was added much later. And, to be clear, I didn't "delete" anything, I simply did a sync with my Gmail contacts, which according to everything I've read, all my contacts should have been syncing to Google all along, so where did they go?? I don't even know if this is a phone problem or a Google problem!
  8. themib
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    themib Well-Known Member

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    sorry was in a hurry
    If you put your contacts in the phone BEFORE setting up a gmail account, and syncing it will wipe your phone contacts.

    The very first sync with a new gmail account syncs 1 way from gmail directly.

    when setting up an andriod device for the first time, setup your gmail account and sync first, before adding contacts to the phone


  9. BodyBagz
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    BodyBagz Active Member

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    I hate to rain on your parade, but it has been my experience, when adding New Contacts manually into the phone when prompted you must always choose "Store Contact or whatever with Gmail" or the phone can "lose" the contacts that were just stored locally on the phone...not saying that is the hard and fast truth all the time. BA from Verizon has been generally useless in my experience, so I no longer use it..

    I hope you or someone else figures this out....but I would vet those numbers you are missing are actually lost now for good. To keep this from happening in the future, make sure when you add a new contact to have Gmail maintain that contact...

    Sent from my Liberated Droid X using DroidForums App
  10. themib
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    themib Well-Known Member

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    did you login to verizonwireless from computer and check your backup assistant contacts?

    edit: I stopped using backup assistant
  11. TrishaK
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    TrishaK New Member

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    I logged on from my computer and checked all the tabs. Nothing in Contacts, nothing in Trash. Do you know anything about looking through the SD card?
  12. fiveball02
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    fiveball02 New Member

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    Not sure if verizon phones work like this but you can try. There is an app on the market called sim contacts. I know on gsm phones contacts are stored on the sim card and yours might be to. Worth a shot anyways.

    Sent from my DROID2 GLOBAL using DroidForums
  13. TrishaK
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    TrishaK New Member

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    Thanks, but it didn't find anything. :-( I don't know if I did it right, but it kept giving me blank screens.
  14. fiveball02
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    fiveball02 New Member

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    It loads sim card right away, so if it was blank nothing was there. Im out of ideas. Everyone has already said everything i know of.

    Sent from my DROID2 GLOBAL using DroidForums
  15. TrishaK
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    TrishaK New Member

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    Oh, gosh. OK, I guess I just have to accept that I'm SOL! Thank you EVERYONE for trying to help me!!
  16. KThomas25
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    KThomas25 New Member

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    One other thing I've seen on the forum is the possibility that you may actually have ended up with two very similar Google accounts and the sync went through on the one that HASN'T been the destination of all your information. I've seen it explain missing music and photo files. Maybe??? Not too techy here but it's worth checking into.

    Sent from my ADR6350 using DroidForums
  17. TrishaK
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    TrishaK New Member

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    Wow...How would I even find out such a thing?? Everything else goes to my regular Google account - calendar etc. I had the Google account forever before I got the phone, so the only account that was ever associated with it was that one.
  18. KThomas25
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    KThomas25 New Member

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    I sure hope someone more adept picks up here because I really don't know. If you had another password in the past, try logging in with the old password and see if somehow during the password change you unknowingly created a second account with the same email address... That's what had happened in the post I read.

    Also you might try going to settings and unmounting, then remounting your sd card if you haven't tried that already.

    Sent from my ADR6350 using DroidForums
  19. TrishaK
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    TrishaK New Member

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    OK, new problem...I read somewhere that I can set up a second Gmail account just for syncing my contacts. After all this, I decided to try it. I made a new gmail and added it to the phone. Checked off "sync contacts." It says it synced, but the contacts on the phone are now not on that new Gmail account. How do I upload everything from the phone to Gmail?
  20. shalou
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    shalou New Member

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    Sorry for your loss, that can be a real pain. A tech showed me a good app for cases like this. Its called my backup pro. Backs up everything and can be set to do backups on schedule. Like late at night. It can save to simply or online.
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