Hey Gang,
I've got the most recent version of the software installed (up to date). I have 5 separate IMAP email accounts configured in my Messenging App. All 5 of them are GoogleApps accounts, though this doesn't seem to be an issue.
Randomly, my emails stop syncing completely. All of the "data push", "sync", etc., settings are set to sync.
It could work for hours, or days .. you never know, then it just stops syncing. If you click on the Universal Inbox, or ANY of the individual Email Inboxes, the red circle just spins and spins and never syncs or updates.
All other data is operating normally - receiving text messages, twitter/facebook notifications, TweetDeck, etc.
The ONLY way I can get the phone to sync again is to power off the phone and turn it back on. As soon as the phone powers back up and loads, the email boxes start syncing immediately.
I've been doing this for months, and finally got tired of it - shouldn't have to do this on a phone you paid so much for. Called Verizon and they referred me to Morotola.
Moto asked me to remove the IMAP email accounts and add them again, which I need, and this did not resolve the situation. I did not power off the phone for 2 full days to continue testing if it would ever fix itself.
Finally, I called Moto back and the guy says he has no idea, there is no cases like this, and wanted me to do a factory reset, which I declined.
I powered the phone off, turned it back on, and voila - email is syncing again.
I've read on the forums that perhaps this is a bug .. or perhaps, I need to go into the Settings and "Clear Data" and "Clear Cache" on the Message app, which I can try in the future instead of powering off/on ..
But it's ridiculous that I should have to do this every few days (or sometimes, a few times PER day).
Anyone have suggestions? Anyone else having similar issues?
I've got the most recent version of the software installed (up to date). I have 5 separate IMAP email accounts configured in my Messenging App. All 5 of them are GoogleApps accounts, though this doesn't seem to be an issue.
Randomly, my emails stop syncing completely. All of the "data push", "sync", etc., settings are set to sync.
It could work for hours, or days .. you never know, then it just stops syncing. If you click on the Universal Inbox, or ANY of the individual Email Inboxes, the red circle just spins and spins and never syncs or updates.
All other data is operating normally - receiving text messages, twitter/facebook notifications, TweetDeck, etc.
The ONLY way I can get the phone to sync again is to power off the phone and turn it back on. As soon as the phone powers back up and loads, the email boxes start syncing immediately.
I've been doing this for months, and finally got tired of it - shouldn't have to do this on a phone you paid so much for. Called Verizon and they referred me to Morotola.
Moto asked me to remove the IMAP email accounts and add them again, which I need, and this did not resolve the situation. I did not power off the phone for 2 full days to continue testing if it would ever fix itself.
Finally, I called Moto back and the guy says he has no idea, there is no cases like this, and wanted me to do a factory reset, which I declined.
I powered the phone off, turned it back on, and voila - email is syncing again.
I've read on the forums that perhaps this is a bug .. or perhaps, I need to go into the Settings and "Clear Data" and "Clear Cache" on the Message app, which I can try in the future instead of powering off/on ..
But it's ridiculous that I should have to do this every few days (or sometimes, a few times PER day).
Anyone have suggestions? Anyone else having similar issues?
