My GS3 will NOT recognize my sister's last name, FIKE. Was told today, by Samsung Chat Support, to change her last name. :blink:Changed it to 'PIKE' and it worked. No fix! Is this acceptable? I don't think so. Love the phone except for S-Voice. Her voice is beyond annoying and she doesn't understand half of what I tell her. And being able to talk to my phone is a priority to me. Contacted Samsung Chat Support today. Here is 'most' of the chat transcript: Please wait for a Samsung Agent to respond. Visitor: Is there a way to 'train' S-Voice? It will not recognize my sister (in my contacts. I am using a bluetooth device. Visitor: Just tried without bluetooth. Absolutely will NOT recognize her name. 'Laurie Fike' ??? Shirly: I will be glad to assist you. Shirly: Please try to make some changes in the name and then check with the result. Visitor: okay Shirly: Please let me know the status of S Voice. Visitor: I renamed her Visitor: Laurie 'Pike' instead of 'Fike' and it worked! LOL Shirly: Okay. Visitor: But her name is Fike ! Shirly: I do understand you concern. Visitor: Waiting for Jellybean and a fix for this. Shirly: Samsung will soon announce which additional devices are eligible for the Jelly Bean update. As the world’s largest Smartphone manufacturer, Samsung leads the Android community with best-in-class devices like the Galaxy S III, and is creating new device categories with products like the Galaxy Note. Samsung has delivered the most Nexus-branded lead OS devices and we are pleased that Google will be bringing Samsung Galaxy Nexus and Nexus S customers the first experiences of Jelly Bean on a handheld device Shirly: *Samsung Visitor: Is my phone a 'Nexus' phone? Shirly: No, it is Samsung SIII. Visitor: Well, I hope my phone gets the upgrade soon. I am not very happy with S-Voice. Is there anything I can do to fix the problem with my sister's name? Seems ridiculous to me that it can't hear an 'F' sound. Shirly: I do understand your concern, but the parser in the S-voice are set to such that there are few words which are silent when used. Visitor: So, you are saying that her last name, FIKE, is a word that S-Voice can't recognize? Shirly: Yes, you are correct. :blink: Visitor: Sirri understands it, motorola understands it. If I were Samsung, I would not be proud of that. Do you think think the JellyBean upgrade will address this? Visitor: I'm thinking about taking my Galaxy back. Don't want to. But my goodness! that is crazy! Shirly: We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion. Visitor: I do understand that. So, there is nothing to do to fix this; right? Shirly: I am afraid. Yes. Visitor: Willl you pass this on? Shirly: I will report this to the Samsung Global Support. Visitor: Very unhappy. My sister was thinking about getting the GalaxyS3 too. But I know she won't if it can't even recognize her last name. Thanks for your help. Shirly: Is there anything else that I can assist you with? Visitor: no, thanks Shirly: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day! Chat Information Chat session has been terminated by the Samsung Agent.