5th droid now are they the rubbish that i'm thinking they are?

Discussion in 'Motorola Droid' started by Jaxmarand, Nov 10, 2010.

  1. Jaxmarand
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    Jaxmarand New Member

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    I am really frustrated so please if I sound rude it is for that reason only.

    I just took my 4th Droid in to Verizon because the touch screen quit working after a phone call or if I lock it. Have to shut the phone off and restart to get the screen working again and not take any calls or let it time out. Frustrating.
    Is there a fix for this?

    After going through the hard reset motions with a sales person, she informed me that they will replace it with a refurbished phone. Which started the irritated ball rolling with me. I replied this will be my 4th refurb and 5th droid, why would I want another unrefurbished pos? To which she replied, that is all I can do for you. I said no it isn't all you can do for me, I want you to make it right. She offered to let me pay full retail for a new phone as a consolation. She informed me that it is motorola's problem not theirs and that they do them a "favor" by swapping them out, and that is the extent of their responsibility. I asked her to explain why Verizon doesn't stand behind the products that they sell, she had no answer.

    At this point I demanded a manager and asked him what he would do to make things right for a long time and in my opinion patient (to this point) customer, he offered me $50 towards the purchase of a new phone (full retail) and basically scripted the same story as the saleswoman. To top it off they no longer carry the refurbs and they will have one shipped leaving me with out a working phone for 3-4 business days.

    Now my questions: Are Motorola Droids complete and utter garbage?
    Are others having to swap or warranty them every 4 months or so like I am?
    Are people having similar experiences with Verizon not standing behind their products?
    Are the refurbs any more worthwhile than paperweights?

    Like I said this will be my 5th one in less than 1 year, all went out for different reasons mostly unrelated. I am starting to have a very bad taste in my mouth with Verizon and Motorola products.

    Thanks for letting me vent.
  2. Droid DOES!!
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    Droid DOES!! What iDoesn't Theme Developer Premium Member

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    I can completely understand your frustration, I'd be pissed too! At the discretion of a manager, they can let you upgrade (2yr contract price) on another device (new) though. I'd call customer service since that store obviously has no empathy to your situation (don't forget to mention your experience to the CS rep too)! I'm sorry you're not having any luck!
    To answer your question about the replacements: no, they're not all crap. What happens is that someone returns one (millions would be more accurate) and the rep that took it in and selected the incorrect reason it was returned. Say in your situation...if someone replaced it and just clicked the first reasons they see, it gets sent to a repair center that ONLY checks for that problem. If they can't duplicate the issue, it goes into a bin called "NTF (No Trouble Found)" and shipped back out as a replacement to someone else. Ultimately, its a rep's fault for being lazy! SMH!!



    Sent from my Droid using DroidForums app (free in market)
  3. Ag3nt X
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    Ag3nt X New Member

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    Make them stand behind the product. Politely explain to them that you have worries about another droid and insist that they replace with a droid 2 or droid X as the droid is not meeting your expectations and the quality is not meeting your expectations of what you paid for. Explain also to them that you as a customer have the right to reasonibly expect the product they sold to you would work as they advertized it to. This is actually a law. Tell them they can make this right by you or they can refund your entire purchase price for the phone and you will cancel the service due to their inability to provide you with a product that works as advertized.

    "The Worry Free Guarantee is our customer commitment that solidifies how Verizon Wireless does business nationwide. The Worry Free Guarantee is multifaceted, but the core of the message is that customers who choose Verizon Wireless are getting a commitment that we will stand behind the products and equipment we sell."
  4. paq237
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    paq237 New Member

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    I purchased two Moto D1's on November 6, 2009 (day of release). My wife and I have both been using them for over a year now and have had zero issues with the phone hardware. (My phone came with a faulty SD card, but that's hardly the fault of the phone manufacturer).

    I don't know you and don't want to pass judgment, but I must say based on a quick review of the facts (four phones?) I think you may want to change something about how you care for your electronics.

    The truth is, I baby my stuff... But my wife does anything but. She's dropped her phone several times and will be replacing her protective cover (hint, hint) for the third time this week. But the phone - scratched and dinged as it may be - has not faulted in any way.

    I stand by the manufacturing of the Motorola A855 device and think it's a well produced device.

    Best of luck to you.
  5. imagecolour
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    imagecolour New Member

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    I have the same problem here, the Touch screen stops responding, and i have to switch it on and off 2 or 3 times, and again it starts working, hope someone has a solution for this.......
  6. Quicksilver7714
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    Quicksilver7714 DF Super Moderator Rescue Squad Premium Member

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    I have had my droid for over a year as well, with no issues. From what I have read on the forum it seems that once you get a refurb you will continue to have problems and get at least one more. Now that Droid Does has stated what happens behind the sceens when a phone is returned I see where allthe problems come from. I would definitely talk to customer.services and explain your problem and worries.about getting a refurb.

    Sent from my DROIDX using Tapatalk
  7. OneTenderRebel
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    OneTenderRebel New Member

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    I had to have my droid replaced when the proximity sensor stopped working and the refurb they sent me was in perfect condition. If I didn't know better I would have thought it was brand new. I guess it's just luck of the draw.
  8. micp1480
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    micp1480 New Member

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    What I have found with my Droid freezing, that is wasn't the phone, but a third party program that was screwing up my phone. I got rid of the program, and I din't have anymore problems. As far as the number of returns on any Verizon phone, I thought after three times with the same complaint, that you are entitled to a new phone. I can tell you this from experience, that no verizon store is the same. I had one who refused to do anything about my phone that wasn't working, and went to another one where they replaced it with a new one. Go figure.
  9. roafamily
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    roafamily New Member

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    i am going too on my 4th droid, i have reset the droid, updated the droid and have had nothing but problems till this droid, it seems stable for now. i have bad luck with cameras not working, email not coming in and not being able to make or place phone calls. I dont deal with the store itself but i deal directly with 611 and they take care of the issue(s). Most importantly is to make sure you document all your troubles!
  10. jamezelle
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    jamezelle Premium Member Premium Member Developer

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    I am on my 4th droid and this one has no issues, but don't assume he isn't taking care of his droid(s). There are many threads filled with problems just like he is having, which sheds light on their(Motorola) quality assurance team. I to have had one of the issues he has mentioned, and yes it is frustrating. but don't assume he doesn't take care of his devices.

    IMO this will be the last motorola product I buy.
  11. cpjr
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    cpjr New Member

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    I think some people are just plain unlucky....or very hard on their devices....cause **knocks on wood** Ive never really ever had an issue with any cell phone Ive owned. I did return my first Droid 1 cause the speaker would pop every now and then....but out of 3 Droids, HTC Incredible and now the X...thats the only issue. That I use for work, for personal I have an iphone 4 (dont wanna hear it) and actually owned an iphone for over 3 years, since released...and have never had an issue with any of them.
  12. Sniper_5
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    Sniper_5 New Member

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    I think you may have just drawn the short end if the stick here. I've had my Droid for a year, its been dropped many times, it even fell out of my pocket while running once and got kicked into a cement slab. Not so much as a scuff on the screen, though dented on every corner, paint chipping off the back and screen rim, still zero issues other than flashing kernels it didn't like. I had gone through 4 lg dares though, due to a communication issue, once they realized they gave me a fourth they actually called me and asked me if I wanted to come in and replace it at no charge for another device. When I got into the store they even gave me $75 credit for all my troubles and said I could choose any device for free up to that $75 over the value of my phone. When I choose the alias 2 they credited the difference between it and my dare plus the credit, to my bill! just goes to show, not all stores are the same. I wish you the best of luck! I'm horribly hard on my phones and I will back the Droid as the most reliable phone I've ever owned.

    Sent from my D1 on UD1.0 @ 1Ghz
  13. pierced_droid
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    pierced_droid New Member

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    I dropped my Droid about 12 inches dashboard to center console and it wouldn't turn on..... lol went to Verizon said they will send me a refurbished I will get on Tuesday cause this happened on a Friday... I told them to F them selves literally thought the guys eyes were goin to bug out of his head.. Motorola offers a 1 year warranty.. for there "defects" I told them I don't Want another phone that was fixed from another defect..... at that point I started getting loud and I mean real loud got the speech of paying full price for the phone. I told them to call the cause I am NT leaving till I get a new phone... bottom line I walked out with a brand new Droid and free jawbone :)

    Sent from my etcha-sketch
  14. tktouch12
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    tktouch12 New Member

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    i didnt want to read your whole post, sorry, i'm in a hurry, but i was avoiding homework and saw your title..
    i had a situation like this. i went through 5 droids. being mean wont help anything. if you are nice and polite and find a rep that can sympathize with you they can do something for you. they just gave me an inc straight up instead of another d1. just yesterday after my 3rd dinc broke i was offered a 2 yr upgrade right now (i didnt take it because better phones are coming out soon.
    all i know is for some reason the reps beg me to let them do favors for me. just be nice, ask them if they have a droid and if they think it should happen to their's and how they would feel if it did.

    now, i dont know what you're asking, but i hope that maybe helped a little? yes, they are very low quality replacements
  15. Droid DOES!!
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    Droid DOES!! What iDoesn't Theme Developer Premium Member

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    That was mature...especially because it was your fault. I would've banned you from my store!



    Sent from my Droid using DroidForums app (free in market)
  16. Slothead
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    Slothead New Member

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    I've had two Droids (#1 and X) and neither have ever had any problems. My son also has a Droid 1 and has had no problems. I have a feeling that you were either unlucky or you are doing something out of the ordinary. That being said, you deserve a working phone unless you are doing something "against the rules."

    Since Verizon isn't willing to help you out and would prefer to point their fingers at Motorola, here is what I would do (at least for the first set of actions):

    Tell Verizon that you will be expecting them to contact Motorola and have Motorola resolve the problem with a new phone. Tell Verizon that you will expect a full report in 24 hours describing who at Motorola they spoke to and what action Motorola is going to take. I would also tell Verizon that you will follow up with both Motorola (based on their contact - the individual they spoke to), and with their regional manager (you will need to get that name from them). If nothing can be resolved, tell you them you would like your contract closed at no cost to you and you are going to go get an iPhone from AT&T.

    Good luck.
  17. JbO0613
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    JbO0613 New Member

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    I guess its just luck of the draw. I got my Droid 1 a week after release date, have dropped in a cement numerous occasions and have even dropped in in water. The touchscreen didn't work for an evening but took the battery out and let it sit overnight and works perfectly. The battery doesn't last worth a crap now but as for the phone, no problems with hardware nor software. And for the guy who dropped his phone and then DEMANDED a replacement, you should become an iPhone fanboy because anyone who acts like that doesn't deserve to have a good phone!

    Sent from my Droid using DroidForums App
  18. Jaxmarand
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    Jaxmarand New Member

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    Thanks for all the responses everyone, and looking back at my post I can see how it could be interpreted that I don't take care of my devices lmao. Nothing could be farther from the truth, I haven't even so much as dropped one on the ground, they have all had some sort of protective case on them. I even so much as leave them at home when I know I am going to be doing something that might put them in some sort of jeopardy. But I would have guessed the same thing if I read my post from someone else. Believe me none of them have even had so much as a scratch on them. I appreciate all the insight, the guarantee post was very helpful. I also have to agree that the store or salesperson you happen upon makes a huge difference. My brother-in-law had a software issue on his first and no questions asked was given a Droid2 and accessories without so much as a contract extension....go figure. I know that both Motorola and Verizon are in business to make $ and would suffer major losses if they gave out brand new phones every time someone had an issue with a one, BUT after as many issues as I and from what it sounds a few others have had with refurbs you would think that good business would dictate a little more effort on their part to rectify the situation rather than the "there's nothing more that we can do" attitude or claiming no accountability for the products they make millions on selling. Anyway thanks again for listening.
    Last edited: Nov 13, 2010
  19. projektorboy
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    projektorboy New Member

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    My OG Droid has been dropped on pavement a few times. One of those times it was dropped screen-down on gravel. It also survived an experience where it thought it needed to go swimming.

    To this day, the touchscreen is still flawless and all the buttons work. I guess I got a well-built model *shrug*
  20. ajhamby4
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    ajhamby4 New Member

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    Droid permanent screen blackout

    I am about to return my third Droid for the same reason :icon_evil: Quite frustrating and I COMPLETELY understand!
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