I was out of town last Saturday at a memorial service and thought I should put my S4 on vibrate so I un-holstered the beast and turned it down to vibrate. 10 minutes later I think I might get a picture or two but when I got my phone back out the screen was blank but I could hear that the phone was still working from the sounds made when touching the screen. Removed the battery and restarted. I could hear the sounds it makes when the phone boots up but still no screen. After the memorial was over I went to a local Verizon store and was told there was a corporate store about 30 miles away if I wanted to go there and see if they would swap me out. I was leaving to go back home in time to be back before my local store closed (where I got the phone initially) so I just planned on stopping by there. The guys at the store acted like this was the first time they had seen this before in a 5 week old unit. I owned a Galaxy Nexus before I upgraded to the S4 and had a battery issue after about 2 months of ownership. I went to the store and they swapped me one out right there on the spot. Well apparently Verizon doesn't do this anymore as I was told a replacement would be sent overnight and I should have it by Tuesday. So Tuesday came and I got what I expected to see in the box - yep a good old refurb unit. Personally I think that this was a crock since my phone was just 5 weeks old and it should have been replaced with a new one from the store but I guess we have no choice other than play by Big Red's rules..:angry: I hope this isn't a sign of what to expect from it over the next 2 years.