5 problems with the Droid Turbo 2 and how to fix them

Discussion in 'Motorola DROID Turbo 2' started by dgstorm, Jan 25, 2016.

  1. dgstorm

    dgstorm Editor in Chief
    Staff Member Premium Member

    Joined:
    Dec 30, 2010
    Messages:
    11,016
    Likes Received:
    3,979
    Trophy Points:
    823
    Location:
    Austin, TX
    Ratings:
    +4,254
    Our friends at AndroidAuthority put together a list of 5 common problems and how to fix them for the Droid Turbo 2:

    "Problem #1 – Stuck/dead pixels
    [​IMG]
    Some users have found stuck pixels on their displays, with random spotting along the top of the display in most cases.
    Potential solutions:
    • To help fix this problem, you can download an app like Pixel Fixer from the Google Play Store, and that should do the trick.
    • This should not be confused by the green line issue that many Droid Turbo 2 owners have come across, and if that is what you see, the only option for now seems to be picking up a replacement.
    Problem #2 – Incoming call notification not showing on lock screen

    [​IMG]
    Some users have found that the incoming call notification does not show on the display, and users have to unlock the phone to see who is calling. This issue was seen with some other current generation Motorola smartphones as well.
    Potential solutions:
    • The fix for this issue has seemed to work for most users. Go to Settings – Apps – All, tap on the three dotted line at the corner for additional options, and tap on “Reset app preferences.” Now incoming call notifications show up as expected.
    • Some users have also found that using third party lock screen widgets seem to cause a problem as well. Uninstall these apps, and see if the issue persists.
    Problem #3 – “OK Google” voice command not working

    [​IMG]
    When trying to set up the “OK Google” command, that can be used from any screen, users have found that the device is unable to register a voice, with a pop up message stating “Can’t use the microphone. Restart your device.” Even after being able to set it up, the command itself doesn’t work when attempting to use it. This issue was also seen with the Moto X Play.
    Potential solutions:
    • This issue is likely caused because of Moto Voice. It looks like users are allowed access to only one of these features, so you will have to choose between either Google Now or Moto Voice for your voice command needs. Keep in mind that Moto Voice does offer a lot of functionality as well, so it may not be a bad idea to stick to it.
    • Remember that simply turning off Moto Voice in the settings will not do the trick. You will have to go into the Apps section in the Settings menu and disable Moto Voice for this problem to go away.
    • If you find the issue to persist even after turning off Moto Voice, make sure that the default language selected in the Google Now setting is English (US). Depending on your region, this setting may be what is causing the problem.
    Problem #4 – Camera error

    [​IMG]
    Some users have found the camera app to stop working or not load at all, with an error message popping up that says that the app needs to be restarted. This also often happens when switching to the front-facing camera in the app.​
    Potential solutions:
    • For many users, wiping the cache partition seems to have solved the problem. You can find the instructions on how to do so below.
    • A third party app that also uses the camera may be the cause as well. Boot the device into Safe Mode and see if the issue persists. If it doesn’t, a rogue app is to blame. Uninstall any apps that were added just before the problem started, and see if it goes away.
    • Some users have found the issue to be because of using Nova Launcher. Tapping on the camera icon on the homescreen did not launch the Moto camera app, leading to the error. Replace the homescreen icon with the camera app shortcut from the app drawer for the Moto camera, and that should do it.
    Problem #5 – Connectivity issues

    [​IMG]
    As is the case with any new device, there is a chance that you might face issues with connecting to Wi-Fi and Bluetooth. Users have found Bluetooth issues to be particularly prevalent with the Droid Turbo 2.
    Potential solutions:
    Wi-Fi issues
    • Turn the device and the router off for at least ten seconds, then turn them back and retry the connection.
    • Go to Settings – Power saving and ensure that this option is turned off.
    • Use the Wi-Fi Analyzer to check how crowded your channel is, and switch to a better option.
    • Forget the Wi-Fi connection by going to Settings – Wi-Fi and long tapping the connection you want, then selecting “Forget”. Re-enter the details and try again.
    • Make sure the router firmware is up to date.
    • Make sure the applications and software on the device are up to date.
    • Go into Wi-Fi – Settings – Advanced and make a note of your device MAC address, then make sure that it is allowed access in the router’s MAC filter.
    Bluetooth issues
    • With issues when connecting to the car, check the manufacturer’s manual for the device and the car and reset your connections.
    • Ensure that you are not missing a vital part of the connection process.
    • Go to Settings – Bluetooth and ensure nothing needs changing
    • Go into Settings – Bluetooth delete all prior pairings and try setting them up again from scratch.
    • When it comes to issues with multiple device connection, only a future update will be able to address this problem.

    As originally posted at: 5 problems with the Droid Turbo 2 and how to fix them
     
    • Like Like x 1
  2. Sajo

    Sajo Diamond Member

    Joined:
    Jan 25, 2013
    Messages:
    10,897
    Likes Received:
    6,864
    Trophy Points:
    1,863
    Location:
    Tennessee
    Ratings:
    +7,372
    Current Phone Model:
    Moto Droid Z Force
    Good info for folks that may be experiencing these. Luckily for me (and my wife) we have not noticed any of these issues. I have 5 paired BT devices and they all connect quickly, without problems.
     
  3. kmf1

    kmf1 Senior Member

    Joined:
    Dec 16, 2012
    Messages:
    261
    Likes Received:
    119
    Trophy Points:
    83
    Ratings:
    +130
    @dgstorm...thanks for posting this. Always good to continue reading about our T@'s.
     
    • Like Like x 1
  4. 94lt1

    94lt1 Super Moderator
    Staff Member Premium Member

    Joined:
    Jan 16, 2012
    Messages:
    17,152
    Likes Received:
    4,040
    Trophy Points:
    1,138
    Location:
    SE TX
    Ratings:
    +4,530
    Current Phone Model:
    Droid Turbo 2
    I've had 0 issues with my t2..saw the green line..but it was ½ an inch wide..one time..that was it..

    Wow the phone looks so big in that ladies hand..its simply not that big....smdh
     
  5. PereDroid

    PereDroid DF News Team Reporter

    Joined:
    Jan 25, 2010
    Messages:
    5,441
    Likes Received:
    3,265
    Trophy Points:
    1,563
    Location:
    Cleveland, Ohio
    Ratings:
    +3,833
    Current Phone Model:
    Moto Turbo 2
    Count me as having none of those issues. And if anyone WOULD have issues...it would be this guy...
     
  6. 252chevyboyz

    252chevyboyz Silver Member

    Joined:
    Nov 2, 2010
    Messages:
    2,208
    Likes Received:
    157
    Trophy Points:
    143
    Location:
    North Carolina
    Ratings:
    +160
    Thank you for the post. Great advice right there

    Sent from my T2
     
Search tags for this page

cause of droid turbo 2 line problem

,

fix green screen droid turbo 2

,

how to remove the green line on a droid turbo 2