4G to WiFi and back issue

Discussion in 'Droid 4 Tech Support' started by ashobe, Feb 13, 2012.

  1. Dave Lister

    Dave Lister Member

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    I don't know what's causing your issue. However, I can tell you that dialing *228 on an LTE phone is pointless. The network automatically pushes the information (and any updates) to the device while an active SIM is installed.
     
  2. tjzeus

    tjzeus New Member

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    I'm never sure, and I KNOW that Verizon doesn't really know either. I try to do anything and everything I can to hone in on the real issue. I'll bet you DINNER that they try to factory reset my phone when I go over there. Further, it won't work. We'll see. I'm doing a backup of it all before I go over there.

    :)

    We have not yet begun to fight!

    So, local office oblivious. Call tech support. One hour of doing less than i had already done, and i get a trouble ticket. That was Thursday. Support person is going to call me back on monday. They think it is a localized issue. Weeeeee this rollercoaster is fun!

    OK. So Saturday, technical dude sees that I am on the network (which I am, in a 4LTE area 60 miles away from my issue), and leaves a message that it must be fixed. Let me know if I have any other issues. I call Monday, and the tech is pretty good. Acknowledges that the previous tech is a buffoon (basically), and he is sending me a new SIM card as that can be the problem. I don't think so, but I know how this stuff goes. He DID say something interesting, though. If you perform a #228, blah blah too many times (like 2-3), it screws up the SIM card. So, yet another misinformed tech support dude. So...the struggle to get what you paid for continues. Note to self: Call and do NOT pay for mobile network this month. :)

    (oh, and NO call from the nice support person as promise above - figured)
     
    #14 tjzeus, Mar 13, 2012
    Last edited: Mar 22, 2012
  3. tjzeus

    tjzeus New Member

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    Solved!! :)

    Good news! They sent me a new SIM card. I pulled it in the home zone. I had to get Verizon to update my account with the new sim number (I should have done it first, but not near a computer to do so). It worked!

    I drove home, into the extended zone, and I have 3G. Sweet!

    Thank you Verizon technical support
     
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