4G Slim Card Error

Discussion in 'Motorola Moto X' started by dad2paisley, Sep 9, 2013.

  1. dad2paisley
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    dad2paisley New Member

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    I heard that some folks with the Moto X are having this error and the device getting real hot. They said it would work one day then the error and extreme heat.
  2. TechLheaStarr
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    TechLheaStarr New Member

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    Is the customer getting the sim error on the "Nano sim" ? From what I have researched the Moto X requires a Nano Sim for it to finction properly? And if they are, is it a sim from a previous device or is it a new sim?
  3. dad2paisley
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    dad2paisley New Member

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    I think it was the Nano Sim.
  4. TechLheaStarr
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    TechLheaStarr New Member

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    Next time have the customer try taking a pencil eraser and going lightly over the gold prongs on the back of the sim and gently wipe it off with a cloth and then try reinserting and see if they get the same error.
  5. dad2paisley
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    dad2paisley New Member

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    ok thanks
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