3 Week Turnaround Time For Pure Edition

Discussion in 'Moto X Pure Edition' started by Charged, Sep 29, 2015.

  1. Charged

    Charged Member

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    I ordered my Pure Edition phone 1 week ago and they said it would be here today. Today I got an email saying it would be 2 more weeks before my order was ready. Did Motorola seriously underestimate the demand? Are they having supply issues with some of their components? Should they be offering a discount with such a long wait time?
     
  2. Jonny Kansas

    Jonny Kansas Administrator
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    I would say no. If you ordered directly from them, using MotoMaker, you're ordering a custom-built device. Things happen. Sucks to have to wait, but there are very many factors involved in building a one-off device to customer specifications.
     
  3. Mustang02

    Mustang02 Diamond Member

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    Was it an estimated ship date because during checkout I get *Shipped around Oct 15th. Which is 3 weeks, the normal build time for MotoMaker.
     
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  4. Charged

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    It was an estimated ship date of only 1 week from purchase date. I may have rethought my purchase if I knew it was 3 weeks. My phone broke so I'm using a 2011 phone until this arrives. There should be an option to get a noncustomized version that could ship right away.
     
  5. Jonny Kansas

    Jonny Kansas Administrator
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    Amazon or Best Buy didn't have a non-customized one available? That's where those are sold.
     
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  6. nutpn

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    Where can we get the rom for the motoXPure Edition? Is it available yet?
     
  7. Mustang02

    Mustang02 Diamond Member

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    Factory image hasn't been released yet.