My company is a Verizon company. We have Verizon service everywhere on campus. Starting a few weeks ago, I can't receive or make calls. I get about 5 seconds of talk time then the call drops. Horribly frustrating. No other Verizon customers I work with have this problem. Do I have a bad phone? Anything I can do before going to that hellhole Verizon store and standing in line for an hour?