1 800 Flowers……..Guys pay attention.

Discussion in 'Off Topic Forum' started by hookbill, Feb 15, 2011.

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  1. hookbill

    hookbill Premium Member
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    Friday morning I ordered a nice arrangement to be delivered to my wife's office in Virginia on Valentines Day. They say their delivery hours are 9:00 am to 7:00 pm. 7:00 pm is late for an office delivery but I figured hey, they know that.

    At 3:00 pm on their own tracking I noticed that the order received date was change from 2/11 to 2/13. Not true. No tracking information was available.

    I called customer service and was told they were too busy. Try later or send an email. I sent an email, no response received. Clearly in their delivery policy on holidays they were saying that they may not be able to deliver on time! Huh?

    This morning I got an email saying my order was being processed and would be delivered "either today or tomorrow." Excuse me, it's Valentines Day not Valentines week.

    I called customer service up and after holding for almost an hour got my order cancelled and my paypal account refunded.

    I have dealt with many on lines services in flower delivery. FTD on Friday said they did not have Valentines Day available. Good, they let me know right up front. But these people seem to be of the "let's overbook and see what we can get away of thought."

    So if you want flowers delivered in a timely manner, stay away from 1 800 Flowers, at least on holidays.

    Oh and for my wife's Valentine's day gift? She got an explanation. Thanks for making me look good 1 800 Flowers.
     
  2. New2u

    New2u Super Moderator

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    I've used proflowers many times and have had great results every time. There was once an issue but it wasn't their fault, the area they were trying to deliver them to was snowed in by about 20 inches and they couldn't deliver. They were very nice and said that they would give me a 50% discount on it, and that if the flowers weren't up to my standards that they would then send out another one.
     
  3. Natey2

    Natey2 Active Member

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    Sometimes the luckiest guys are the ones married to women who will agree to do things on the 13th (instead of the 14th, when there is massive stress & chaos everywhere because of Valentine's day).

    Sent from my DROIDX using DroidForums App
     
  4. bthomp21

    bthomp21 Guest

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    Yeah, I use proflowers. the first time was a bad experience but it was fedex's fault, they delivered the flowers and set them standing upside down on my door. I was given a nice credit for that one. This vday, the flowers arrived at my wifes office around 230 and she loved them, couldn't be happier.
     
  5. STIDRIVER

    STIDRIVER Member

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    1800Flowers had allways been good to me in the past.. then last year I sent an arangement to my Mom for her bday... Got a confirmation that they were delivered.. but she never got them... Several emails and calls did not get me a refund... Won't be using them again. Used Proflowers once and had no issues...
     
  6. UrbanBounca

    UrbanBounca Rescue Squad
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    This is why I always order from a local florist.

    Sent from my DROID2 using DroidForums App
     
  7. chuckz28

    chuckz28 Member

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    Mine went through without a hitch. I placed the order 5 days early but I don't know if it helped at all. That will probably be the last time I use them though. 18 dollars for shipping :icon_eek:
     
  8. hookbill

    hookbill Premium Member
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    Using a local florist is the best idea, but at the time my wife was in Virginia and we live in Ohio.
     
  9. jstafford1

    jstafford1 Super Moderator
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    This is why waiting to the last minute ( the downfall of most men) is a bad idea.

    Sent from somewhere...
     
  10. hookbill

    hookbill Premium Member
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    I ordered the flowers on February 11 at around 9:00 in the morning. Hardly the last minute.
     
  11. guidot

    guidot Developer Relations
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    1800 flowers is one of the worst big businesses in the country. The same thing happened to me hook. I was having the flowers delivered to her at work and they showed up after she left (promised at a certain hour..this also was a while ago, not near any holiday) and the flowers had 3 broken stems out of 12. Didn't want to give me a refund, so I had to file a claim on my CC and they finally gave in.

    Unacceptable service. The tough thing is, they sometimes use local florists, so how can you guarantee quality if you didn't even make or see the item?
     
  12. UrbanBounca

    UrbanBounca Rescue Squad
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    I can understand, but Google is magic.
     
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