Friday morning I ordered a nice arrangement to be delivered to my wife's office in Virginia on Valentines Day. They say their delivery hours are 9:00 am to 7:00 pm. 7:00 pm is late for an office delivery but I figured hey, they know that. At 3:00 pm on their own tracking I noticed that the order received date was change from 2/11 to 2/13. Not true. No tracking information was available. I called customer service and was told they were too busy. Try later or send an email. I sent an email, no response received. Clearly in their delivery policy on holidays they were saying that they may not be able to deliver on time! Huh? This morning I got an email saying my order was being processed and would be delivered "either today or tomorrow." Excuse me, it's Valentines Day not Valentines week. I called customer service up and after holding for almost an hour got my order cancelled and my paypal account refunded. I have dealt with many on lines services in flower delivery. FTD on Friday said they did not have Valentines Day available. Good, they let me know right up front. But these people seem to be of the "let's overbook and see what we can get away of thought." So if you want flowers delivered in a timely manner, stay away from 1 800 Flowers, at least on holidays. Oh and for my wife's Valentine's day gift? She got an explanation. Thanks for making me look good 1 800 Flowers.