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Scratches happened to my Milestone when phone went on the floor in the bus and that stupid guy put his shoe over it to slide it on the floor to...
I've installed 2.1 update on my Milestone and WOW! I didn't lost anything from before update.
I've got it by regular mail a week ago (April 14 or so).
I own Milestone. Bought at Telus Ottawa and got open. Using now under Rogers network, works good.