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Thread: HTC Replacement

  1. Droid Newbie
    Hinglby's Avatar
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    #1

    HTC Replacement

    Hello! I'm new to this forum so please don't shoot me down.

    I've had the HTC Thunderbolt for about a month. The first few weeks the phone had no issues. Over the last two weeks I've experienced random loss of 4G, 3G and usually the phone goes back to 1X. I've worked with Verizon and have gone thru all of their troubleshooting, including a factory reset. Yesterday Verizon decided to swap my phone out for a certified pre-owned....am I heading down the right road?

    I hate the fact that I paid good money for a new phone and am swapping it out for a used phone!

    Any and all comments will be greatly appreciated.
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  3. Droid Newbie
    Hinglby's Avatar
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    #2
    Nobody has any suggestions? Should I push for a new phone? Is a certified pre-owned a valid option?
  4. Premium Member
    Backnblack's Avatar
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    #3
    Under 14 Days - New Device
    Over 14 - CLNR

    Your not getting a new device over 14 days from signing the contract. certified pre-owned is the only option....
    A gun in the hand is better than a cop on the phone.

    Only the Skilled Survive

    A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.

    Drill Sergeant Frick's Rules For Un-armed Combat.
    1. Never be unarmed.
    2. See Rule #1

    USMC rule # 23 of gunfighting: Be polite, be professional, but have a plan to kill everyone you meet.



  5. Developer Relations
    guidot's Avatar
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    guidot42
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    #4
    Quote Originally Posted by Backnblack View Post
    Under 14 Days - New Device
    Over 14 - CLNR

    Your not getting a new device over 14 days from signing the contract. certified pre-owned is the only option....
    Not true.

    Sent from my Droid using Tapatalk

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  6. Droid Newbie
    Hinglby's Avatar
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    #5
    Thank you for the replies. I am curious, is a certified like new a good phone? I'm sure if I pushed I could get a new phone but I'm wondering if it's worth the battle.

    Thanks again.
  7. Premium Member
    Backnblack's Avatar
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    #6
    Quote Originally Posted by guidot View Post
    Quote Originally Posted by Backnblack View Post
    Under 14 Days - New Device
    Over 14 - CLNR

    Your not getting a new device over 14 days from signing the contract. certified pre-owned is the only option....
    Not true.
    Very few exceptions to that written rule....
    A gun in the hand is better than a cop on the phone.

    Only the Skilled Survive

    A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.

    Drill Sergeant Frick's Rules For Un-armed Combat.
    1. Never be unarmed.
    2. See Rule #1

    USMC rule # 23 of gunfighting: Be polite, be professional, but have a plan to kill everyone you meet.



  8. Developer Relations
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    #7
    Quote Originally Posted by Hinglby View Post
    Thank you for the replies. I am curious, is a certified like new a good phone? I'm sure if I pushed I could get a new phone but I'm wondering if it's worth the battle.

    Thanks again.
    I would try a few.

    Wife went through 3 dpro's in 2 weeks. That was enough for me.

    You need to be very particular, do everything with your phone. Call text gtalk browse download tapatalk.

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  9. Droid Newbie
    android365's Avatar
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    #8
    14 days is the policy, its not just verizon, all cell phone providers replace their phones with used phones. It is just the way it is, they have already subsidized that one phone some where around 400 dollars, if they were to give you another new one they would be out around, ohh 600 dollars for that one, so a 1000 total- all rough guesses. They would probably lose quite a bit over the 2 year contract.
    The thunderbolt was having that issue with several phones, The phone itself was most likely not the issue. They should have reset the connection with the sim card through customer service, if that didn't work try a new sim card, new sim card almost always fixes it. There was a small period of time when the service was just random anyways. The network is new so you're going to get little glitches, even with the couple problems the 4g network has had, its still WAY more reliable than att's everyday network use.
  10. Droid
    Sethman29's Avatar
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    #9
    Same thing with me. I must say that im upset for paying so much for my phone and babying it exceptionally and having them say well we can give u a certified pre-owned but not a new one. Kind of like a slap in the face... All we can do is hope they are in great shape good luck with your problems bud, also heard today that ANOTHER update releases in two weeks..

    Sent from my ADR6400L using DroidForums
  11. Master Droid
    lazarus2297's Avatar
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    #10
    Quote Originally Posted by Sethman29 View Post
    Same thing with me. I must say that im upset for paying so much for my phone and babying it exceptionally and having them say well we can give u a certified pre-owned but not a new one. Kind of like a slap in the face... All we can do is hope they are in great shape good luck with your problems bud, also heard today that ANOTHER update releases in two weeks..

    Sent from my ADR6400L using DroidForums
    be picky...

    I am fortunate in that I have a store in my area that still has a tech on site and when i have gotten CLNR's I make sure they meet my standards cosmetically and if not I won't accept it and I would do the same if they sent me one in the mail..

    I baby my phones and if it needs to be replaced I won't accept anything in worse condition than the phone i swap...

    and you will only get a new phone if multiple replacements have issues and generally that would be hardware issues as they are very unlikely to switch out multiple phones for "software" issues..
    Last edited by lazarus2297; 05-25-2011 at 10:11 PM.
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