Screen goes black when placing a call

This is a discussion on Screen goes black when placing a call within the Tech Issues, Bug Reports & Suggestions forums, part of the Droid Discussions category; I swapped out my Droid for the one VZW sent because the original one would drop my calls and screen black out. The replacement Droid ...

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Thread: Screen goes black when placing a call

  1. MAzing87 [OP]
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    04-05-2010 04:45 PM
    #1

    Screen goes black when placing a call

    I swapped out my Droid for the one VZW sent because the original one would drop my calls and screen black out.

    The replacement Droid works but one minor problem, every time I make a call the screen goes black and never lights up even when I press the power button. The only way the screen lights up is if I slide out to open the physical keys. Very annoying if I wanted to punch in numbers for voicemail, etc. This didn't happen in the original Droid. Can this be fixed? Or would I need to call VZW yet again.
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  3. JCo352
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    04-05-2010 04:53 PM
    #2
    Are you making sure nothing is covering the proximity sensor, in the top left of your phone?
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  4. MAzing87 [OP]
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    04-05-2010 05:32 PM
    #3
    Quote Originally Posted by JCo352 View Post
    Are you making sure nothing is covering the proximity sensor, in the top left of your phone?
    Nothing should be covering it but I must mention that I am using the shell casing. I used it on my old Droid but it shouldn't be covering that anyway.
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  5. HermitObserver
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    04-05-2010 05:41 PM
    #4
    Try making a call "naked", and yea i mean the phone XD. See if it fixes it. A screen protector may also be the problem...
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  6. MAzing87 [OP]
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    04-06-2010 11:19 AM
    #5
    Quote Originally Posted by HermitObserver View Post
    Try making a call "naked", and yea i mean the phone XD. See if it fixes it. A screen protector may also be the problem...
    Sorry, I'm not sure what you mean by calling naked. And I don't have a screen protector on like I did with my last phone. Just the hard shell casing. Could it be that the sensor isn't working?
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  7. toastedoats
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    04-06-2010 11:32 AM
    #6
    same thing happened to me with one of my refurb replacements, just take it back to VZW and get another one
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  8. Sam 
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    04-06-2010 11:40 AM
    #7
    Quote Originally Posted by MAzing87 View Post
    Quote Originally Posted by HermitObserver View Post
    Try making a call "naked", and yea i mean the phone XD. See if it fixes it. A screen protector may also be the problem...
    Sorry, I'm not sure what you mean by calling naked. And I don't have a screen protector on like I did with my last phone. Just the hard shell casing. Could it be that the sensor isn't working?
    naked, meaning without a case on it. but that won't matter, no cases should cover the proximity sensor...

    maybe give us a list of apps you have installed? there might be something fighting the screen sleep thing..
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  9. toastedoats
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    04-06-2010 11:42 AM
    #8
    When I had issues with mine I did a factory wipe and the proximity sensor was even keeping the screen black on the activation dialer screen
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  10. MAzing87 [OP]
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    04-06-2010 02:44 PM
    #9
    Quote Originally Posted by Sam View Post
    Quote Originally Posted by MAzing87 View Post
    Quote Originally Posted by HermitObserver View Post
    Try making a call "naked", and yea i mean the phone XD. See if it fixes it. A screen protector may also be the problem...
    Sorry, I'm not sure what you mean by calling naked. And I don't have a screen protector on like I did with my last phone. Just the hard shell casing. Could it be that the sensor isn't working?
    naked, meaning without a case on it. but that won't matter, no cases should cover the proximity sensor...

    maybe give us a list of apps you have installed? there might be something fighting the screen sleep thing..
    This happen well before I added any apps. I would dial a number and it would immediately go black. It won't light up if I press the power button, only when I slide the top out as if I wanted to use the keys. It's annoying that I have to deal with that. I am rooted also, so I'm gonna have to unroot, and go to Verizon again!
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  11. lchavez289
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    04-07-2010 12:20 AM
    #10
    Quote Originally Posted by MAzing87 View Post
    I swapped out my Droid for the one VZW sent because the original one would drop my calls and screen black out.

    The replacement Droid works but one minor problem, every time I make a call the screen goes black and never lights up even when I press the power button. The only way the screen lights up is if I slide out to open the physical keys. Very annoying if I wanted to punch in numbers for voicemail, etc. This didn't happen in the original Droid. Can this be fixed? Or would I need to call VZW yet again.
    I'm having the exact same problem. I took off my screen protector and my case... still nothing. What eerrkkss me is that I just got this as a refurbished droid bc my other one had a power button issue. Should I take it back? I've also had a lot of FCing on this phone even with the 2.1 update
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