issues with new droid

[rjm5151]

Was told it was probably software issue. That i may have been running too much...like sports score apps keeping too many pages open. I really dont run a whole lot of apps and see people running a lot more than me. Of course asked me to reproduce problem....said he doesnt see anyone bringing droid in with problwms lol. Guess i will have to come straight to verizon the next tim the problem occurs.

[PaulAndroidMan]

Originally Posted by rjm5151 Was told it was probably software issue. That i may have been running too much...like sports score apps keeping too many pages open. I really dont run a whole lot of apps and see people running a lot more than me. Of course asked me to reproduce problem....said he doesnt see anyone bringing droid in with problwms lol. Guess i will have to come straight to verizon the next tim the problem occurs.

Rjm5151,

The tech at Verizon should have asked you about either a hard or soft reset. I recommend you do a hard reset. This will reset the phone to factory settings. You will need to enter in your Google account email and password when it has finished and all apps, contacts, etc. will come back within a couple of hours.

Go here for instructions: Hard Reset Motorola Droid

If, after the hard reset, this issue continues, it is most certainly a hardware issue and worthy of a replacement. Sometimes, I have found that it is best to call 1-800-922-0204, these reps are MUCH more helpful. They will send out a replacement and you will send back the defective device in the same box with a prepaid label. I think it's due to the whole commission deal in stores. Tech support over the phone is wage based. Also, I DO NOT mean to offend any store workers, although it has been my personal experience that many reps are more commission based than getting you into the right phone. I can name numerous examples in different stores.

Paul

[rjm5151]

thanks for the info I will look into the hard reset, the phone is obviously great just don't want a small problem to turn into a huge one. He also told me right now even after 30 days the phones are brand new not even refurbished yet.....

who knows about that.

[PaulAndroidMan]

Originally Posted by rjm5151 thanks for the info I will look into the hard reset, the phone is obviously great just don't want a small problem to turn into a huge one. He also told me right now even after 30 days the phones are brand new not even refurbished yet..... who knows about that.

Erm, it's a 50-50. I know for a fact that there are refurbished phones out there (a company called New Breed refurbishes them). I also know that many NEW phones come in the Certified Like New Device box from Verizon (look for a sticker on the back of the phone under the battery that says NB and then a date, if one IS NOT there, it is most likely a new phone).

[rjm5151]

yea not a problem yet...hopefully not ever.

[TrishtheDish]

Originally Posted by PaulAndroidMan Erm, it's a 50-50. I know for a fact that there are refurbished phones out there (a company called New Breed refurbishes them). I also know that many NEW phones come in the Certified Like New Device box from Verizon (look for a sticker on the back of the phone under the battery that says NB and then a date, if one IS NOT there, it is most likely a new phone).

Just to back up your statement, there are refirbs out now as my current phone is a refirb.

The sticker he is referring to is a small blue circular sticker. Mine happens to say 12/09.