Thanks. I called them, and yep..they tried to talk me through all kinds of resets and settings, etc. I told them I wasn't doing another FDR, as it takes me 2 hours to resetup my phone, and that I had already done it twice.
Eventually, had to hang up because I have classes to attend, but I will call them back when I'm done with class for the day and see what happens.
Why do they always assume that you have no idea what you're talking about? If I say I've done the factory reset, I mean I've already done a factory reset. Doing it again wont fix anything, especially after I've already done it TWO times.