I have had my Razr since January, and when i first started out with it my battery sucked (2-4 hours). It got incrementally better and for the most part stayed decent (6-11 hours depending on use. But now after a lil while, my battery sucked ALL last week and this week getting only about 2-4 hours and then ending up at about 20% or so. I have no clue why.
I consider my self a pretty experienced user. I dont root, but I have had a Incredible and Thunderbolt before this. I called Moto today and spoke with a rep after emailing him. He went on with asking me a bunch of crap and telling me that it's best to charge overnight blah blah blah, restart your phone daily etc. I told him I've already done that and do it frequently. So he said I can send it in if i call again, and they will repair it taking 5-7 business days and then send it back. If they deem it has a bad battery or something he said that we can maybe start discussing a replacement. I want to send it in and hopefully they find something so I can request a Maxx.
Has anyone had experience with this? switching from a Razr to a Maxx? Do they do it often?