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Thread: Replacement Nexus

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    Bob Dammit's Avatar
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    #1

    Replacement Nexus

    Anyone have to warranty their nexus yet? My USB plug shorted out, so I went to the store hoping to trade it out. I wasn't pleased when they told me warranty work is now handled on a mail in basis, and less pleased with the probability of getting a CLNR unit. The phone isn't even 3 months old, and its warranty not insurance. Anyone have any experience with a return yet?

    Sent from my Galaxy Nexus using DroidForums
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    #2
    I did a warranty replacement for the purple screen tint just out side of my return period. The new unit that came looked like it was new. But I sent it back as the screen was dimmer than my current device.

    Sent from my Galaxy Nexus using Tapatalk
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    #3
    Quote Originally Posted by Quicksilver7714 View Post
    I did a warranty replacement for the purple screen tint just out side of my return period. The new unit that came looked like it was new. But I sent it back as the screen was dimmer than my current device.

    Sent from my Galaxy Nexus using Tapatalk
    Was it in the white box like the day you received it? I'm really not looking forward to a CLNR, and I will go over it with a fine tooth comb. I got stuck with a defective OG Droid, and won't make that mistake again.

    Sent from my Galaxy Nexus using DroidForums
    I touched Lord Stanley's Cup on 1/2/11.
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    #4
    My charge plug is broken as well, I went to the VZW store on Sunday and I talk to them about it. The guy said that they would send me a new device by today, which it did come in, but it is a CPO. I am not activating it, I am going to get on the phone with them about this.
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    #5
    I was able to get a new replacement device, but they charged me $250 (what I paid for the original) and never refunded it once I shipped my defective unit back. Pretty stinking mad about that one...
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    #6
    I just got off the phone with Verizon, apparently it is there return policy to give CPO devices and that they couldn't give me a new device. What they did tell me was that CPO doesn't always mean it was used then refurbed, it could also mean that it was a restock/return within the 14 day period. So we'll see how it goes with the device.
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    I pray all of you get restock/return within 14 days,God Bless
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    #9
    My confirmation email says CLNR. What's the point of a manufacturer warranty if they are going to handle it through Assurion?

    Sent from my Galaxy Nexus using DroidForums
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    #10
    Quote Originally Posted by Bob Dammit View Post
    My confirmation email says CLNR. What's the point of a manufacturer warranty if they are going to handle it through Assurion?

    Sent from my Galaxy Nexus using DroidForums
    Its not through Asurion. This has been their policy now for a long while. Wife went through 4 CLNR Dpro's before we demanded a new in the box pro. Been wonderful since.

    Sent from the best 3G phone on Verizon.

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