Not really asking for help, just thought I would share my experience with the Nexus community here at DF.
I have experienced no previous issues with data on my Nexus at all until recently. I was on wifi at around 3:30 PM and I had to leave the house. When I left, I noticed my mobile data never kicked in. I didn't think much of it since when I got back to the house, my wifi kicked right back in and I continued using data.
Around 6 pm, I decided to turn off wifi and see if I was picking up any mobile data signal. Nothing...Again, I just attributed it to a glitch and flicked wifi back on and continued on my merry way. 9 pm, I gave it another shot. Again, nothing. At this point, it's not just a glitch so I decide to call tech support.
As many of you can attest to, there was not a major outage yesterday. The Rep informed me of that and since I had heard nothing to the contrary (and still haven't) I agreed with him that it was an issue with my phone. I had already performed a factory reset, toggled Airplane mode, turned off mobile data, turned it back on, reset the SIM with no success. I informed this to the Rep and (since I don't have a landline and my girl was at work) he informed "level 2" that I had already exhausted the basic steps, but was currently on the phone with the issues. After a brief hold, he told me they couldn't help me since I was on my phone. Begrudingly, I understood.
By the time my girl got home, the call centers had closed (even though he "sweared" they were 24/7). I decided to unroot and relock to see if something went awry during a ROM flash. No luck on that either.
So, at 9 am this morning I go to the Verizon store to get this straightened out. Needless to say, he had me do all the same stuff again and zero success. He then called HIS tech support and all they did was accuse me of physically abusing my phone. The rep at the store (very nice guy) kept telling the guy it was in pristine condition and "there wasn't a scratch on it". The tech support guy (on the phone) kept insisting that I had damaged the phone and the rep was missing something.
Half an hour after the inital call in-store, the tech support rep finally agreed to ship me a phone...I asked about a credit on my account for the inconvenience and he absolutely refused. Apparently having no data for two days isn't worth a credit. This was my first sour experience with VZ customer service, but I surely won't forget it.