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Thread: "Fascinated" by verizons excuse about my screen

  1. Super Moderator
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    #11
    Quote Originally Posted by ohfire View Post
    The only fear I have with dealing with CSR, is you get a "remanufactured, like new" device. I received two for a toasted Droid 1 last month and they were both junk.

    Good luck
    Yes, read your warranty information, it will be a certified like new device unless within the first 30 days of activation. I have had good luck overall with these replacement devices. It's either put up with the screen, or try to get a replacement under warranty. It's their choice to put up with it or try a CLNR.
    Thank you to all who have served or are serving our great country. You're always in my thoughts and prayers.

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    #12
    I would not have left the store until they replaced that phone. It blows my mind that a person would let them do that. Go back to that store with your big boy pants on and demand some service and get your phone replaced.
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    #13
    Quote Originally Posted by ricks View Post
    I would not have left the store until they replaced that phone. It blows my mind that a person would let them do that. Go back to that store with your big boy pants on and demand some service and get your phone replaced.
    and, in my store, making demands is the first way to NOT get what you want.

    if anything, you MIGHT leave with what you are entitled to, but i am not going out of my way to help you.

    or, you'll leave empty handed, same way you walked in.
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    #14
    Quote Originally Posted by ricks View Post
    I would not have left the store until they replaced that phone. It blows my mind that a person would let them do that. Go back to that store with your big boy pants on and demand some service and get your phone replaced.

    Big boy pants? In my experience with managers demanding and making a scene makes things worse. I went throught his hoops went home tried what he said, took that picture went back the next day and showed him that there was no way it was any form of adhesive. He agreed with me and replaced my phone in the store.

    I got a brand new phone. The others are right he could have told me to call customer service and I would have got a refurb.
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  5. Master Droid
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    #15
    Quote Originally Posted by Signum View Post
    Quote Originally Posted by ricks View Post
    I would not have left the store until they replaced that phone. It blows my mind that a person would let them do that. Go back to that store with your big boy pants on and demand some service and get your phone replaced.
    and, in my store, making demands is the first way to NOT get what you want.

    if anything, you MIGHT leave with what you are entitled to, but i am not going out of my way to help you.

    or, you'll leave empty handed, same way you walked in.
    With the situation he had with his phone having the screen problem, it was clearly a defective screen. If the manager thought it was just something on the screen, he would have cleaned it himself. I would have had my new replacement on the first day there. He was entitled to get a new phone, period. Verizon managers in the stores are the biggest a-holes.
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    #16
    I'm glad you got the issue resolved. Sorry, if you were my customer and I saw that and determined that it was under the screen (i've seen very few things that leave that kind of mark on a screen) I would have replaced it in the store for you too, inventory permitting (we're always out of everything...). However vzw cc on the phone is very helpful and they will 90% of the time replace your device for you.
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    #17

    Red face

    Quote Originally Posted by Vulcan1600 View Post
    Quote Originally Posted by hookbill View Post
    Call Verizon. Tell a CSR that you are having screen issues. They will have a new one FedEx out to you by the next business day.

    It's always better to deal with a phone CSR in these type of issues then the store.
    What Hook said - call *611 (800-922-0204), be CALM and speak to the rep. Let them know about the screen. I would not mention you were at the store and the almighty manager made a proclamation already. They cannot refuse to return something because you didn't use a screen protector that they suggested at the store. That is not part of the terms and conditions of owning a VZW phone. The only thing is, the store may have put a note in your file that you were at the store. So, unless it is mentioned to you, tell them about the defective screen and a replacement should be sent out to you. The key to all of this is to remain calm, don't be a boisterous make a scene type of person. It appears by the way you handled the store manager, you are a calm person which is good.
    +1 nicely put! Couldn't of said it better myself.
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    #18
    Quote Originally Posted by mtz_gto View Post
    Quote Originally Posted by Vulcan1600 View Post
    Quote Originally Posted by hookbill View Post
    Call Verizon. Tell a CSR that you are having screen issues. They will have a new one FedEx out to you by the next business day.

    It's always better to deal with a phone CSR in these type of issues then the store.
    What Hook said - call *611 (800-922-0204), be CALM and speak to the rep. Let them know about the screen. I would not mention you were at the store and the almighty manager made a proclamation already. They cannot refuse to return something because you didn't use a screen protector that they suggested at the store. That is not part of the terms and conditions of owning a VZW phone. The only thing is, the store may have put a note in your file that you were at the store. So, unless it is mentioned to you, tell them about the defective screen and a replacement should be sent out to you. The key to all of this is to remain calm, don't be a boisterous make a scene type of person. It appears by the way you handled the store manager, you are a calm person which is good.
    +1 nicely put! Couldn't of said it better myself.
    It comes from 2-1/2 years in a VZW call center experience.
    Thank you to all who have served or are serving our great country. You're always in my thoughts and prayers.

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  9. Master Droid
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    #19
    Quote Originally Posted by Signum View Post
    Quote Originally Posted by ricks View Post
    I would not have left the store until they replaced that phone. It blows my mind that a person would let them do that. Go back to that store with your big boy pants on and demand some service and get your phone replaced.
    and, in my store, making demands is the first way to NOT get what you want.

    if anything, you MIGHT leave with what you are entitled to, but i am not going out of my way to help you.

    or, you'll leave empty handed, same way you walked in.
    What is your name and store you are at , VZ corporate might like to hear this.
    Verizon is not in the business of making angry customers, but sounds like you are.
    To Droid or not to Droid is no longer a question , DROID!
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    #20
    Quote Originally Posted by Signum View Post
    Quote Originally Posted by ricks View Post
    I would not have left the store until they replaced that phone. It blows my mind that a person would let them do that. Go back to that store with your big boy pants on and demand some service and get your phone replaced.
    and, in my store, making demands is the first way to NOT get what you want.

    if anything, you MIGHT leave with what you are entitled to, but i am not going out of my way to help you.

    or, you'll leave empty handed, same way you walked in.
    Well that's nice Signum but don't forget you have a boss also. With that said, you always catch more flys with honey, but sometimes manure works just as well.
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