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Thread: Exchange for a different phone

  1. Droid Newbie
    wysoy's Avatar
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    Enter Current Phone Model Here
    #1

    Exchange for a different phone

    Hi.
    I currently have Samsung Fascinate, but since the first purchase it has been problematic, such as calls not being received, OTA update failures, phone is not responding to touches, etc. and had to exchange several times.

    However, with all these problems continuing, I can't waste my time anymore keep going back and forth to verizon store for exchange.
    So, is there any way I can get a different phone other than my current model?

    Or do I have to wait until my phone gets discontinued?

    Thanks in advance.
  2. Master Droid
    hecantbreathe's Avatar
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    Fascinate
    #2
    Call Verizon and ask them.
    Twitter - hecantbreathe
  3. Premium Member
    Backnblack's Avatar
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    Premium Member
    #3
    If you've had it less than 14 days, return it...Other than that, Talk to CS.
    A gun in the hand is better than a cop on the phone.

    Only the Skilled Survive

    A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.

    Drill Sergeant Frick's Rules For Un-armed Combat.
    1. Never be unarmed.
    2. See Rule #1

    USMC rule # 23 of gunfighting: Be polite, be professional, but have a plan to kill everyone you meet.



  4. Droid Sensei
    Stelv's Avatar
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    HTC Rezound
    #4
    Yea if you make your case strong to VZW...they may send you a refurb model of something else. You may need to ask them to speak to manager and tell them you are thinking about switching carriers because of this conflict. I love my Fassy though
  5. Senior Droid
    Vyvid's Avatar
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    #5
    I'd recommend not directly asking for another model, but calmly explain how this phone is not performing up to Verizon's standards, and express your concerns with recieving another fascinate

    Sent from my phone. That's Incredible 2!
  6. Banned
    Mwsr's Avatar
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    fascinate
    #6
    After 3 replacements of the same phone they will offer you a different one. Dixon dinc etc ...

    Sent from my SCH-I500 using DroidForums
  7. Premium Member
    Backnblack's Avatar
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    Premium Member
    #7
    Quote Originally Posted by Mwsr View Post
    After 3 replacements of the same phone they will offer you a different one. Dixon dinc etc ...
    That not policy or commonplace.
    A gun in the hand is better than a cop on the phone.

    Only the Skilled Survive

    A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.

    Drill Sergeant Frick's Rules For Un-armed Combat.
    1. Never be unarmed.
    2. See Rule #1

    USMC rule # 23 of gunfighting: Be polite, be professional, but have a plan to kill everyone you meet.



  8. Senior Droid
    dirtysanchez's Avatar
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    #8
    Quote Originally Posted by Mwsr View Post
    After 3 replacements of the same phone they will offer you a different one. Dixon dinc etc ...

    Sent from my SCH-I500 using DroidForums
    Well what i have been told is that WAS Verizon's policy but was dropped or changed about a year ago

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