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Thread: Urgent help

  1. RS Admin
    jstafford1's Avatar
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    jstaff79
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    #11
    Pull battery.....put it back in.....hold X button and power on until after moto M appears. When you see the triangle with ! Inside hit volume up and camera button. You should have the reset option there.

    Sent from somewhere...
  2. Junior Droid
    will6680's Avatar
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    #12
    Thank you, it will help allot.

    [/bump]
    In swype we trust.
  3. RS Admin
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    #13
    The only thing you will lose is data...your apps will auto restore. Once you log into google again give it a few minutes to work and they should all come back. Nothing on your sdcard will be affected.

    Sent from somewhere...
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    #14
    Quote Originally Posted by jstafford1 View Post
    Pull battery.....put it back in.....hold X button and power on until after moto M appears. When you see the triangle with ! Inside hit volume up and camera button. You should have the reset option there.

    Sent from somewhere...
    What he said. Your phone will be completely reset so you'll have to set it back up again, but there's no way to avoid this. If this doesn't fix your phone you'll have to take it back to Verizon.

    Good luck!
  5. Junior Droid
    will6680's Avatar
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    #15
    Quote Originally Posted by jstafford1 View Post
    The only thing you will lose is data...your apps will auto restore. Once you log into google again give it a few minutes to work and they should all come back. Nothing on your sdcard will be affected.

    Sent from somewhere...
    Data... as in I cannot text/call/access internet?
    In swype we trust.
  6. RS Admin
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    #16
    No as in you will lose any txts on your phone.....settings and stuff like that.

    Sent from somewhere...
  7. Junior Droid
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    #17
    Thank you all so much. I hard reset it and it cleared everything but rebooted all of my apps and contacts. THANK YOU.

    Will
    In swype we trust.
  8. Super Moderator
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    #18
    Glad it's working for you again!
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