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Thread: Please someone help me! Landscape screen/digitizer problems? RAZR HD XT925

  1. Droid Newbie
    Tresde's Avatar
    Member #
    363271
    Join Date
    Dec 2013
    Posts
    1
    Phone
    RAZR HD XT925
    #1

    Unhappy Please someone help me! Landscape screen/digitizer problems? RAZR HD XT925

    Hi everyone, since last week i haven't been able to use my phone, first the desktop/home screen rotated in landscape mode, like if the HDMI cable were plugged, but is not!, even though all sensors were OK because in some apps the screen responded to the phone rotation.

    And then the horror happened, couple days later the touchscreen/digitizer stopped working, not responding to any of my finger taps.

    In a desperate way to fix it i performed a factory reset with the volume keys method (since i wasn't able to enter to the config menus due to the touch failure). Unfortunately it didn't work.

    My phone so far, turns on, with the welcome screen flipped to landscape mode and with no finger touch response at all.

    The display is working OK, no dead pixels, no cracks, everythings fine except the digitizer and the flipped screen. I can also receive calls, but i can not answer for obvious reasons.

    I would be thankful if someone has a clue of what could it be.

    Thanks!
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  3. Master Droid
    sajokaz's Avatar
    Member #
    327984
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    Jan 2013
    Location
    Tennessee
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    Phone
    Motorola Droid Razr M
    #2
    Is the phone still under warranty? If it's less than 12 months old you could talk to your carrier (Verizon, I assume) about a replacement. Someone else here might know more, but if you have performed a FDR and that didn't resolve the problem...it kind of sounds like bad hardware and not software.

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