Need help... having issues ever since jellybean update.

[charliez916]

Did anyone do a factory reset and if so, did it help?

[Flyfisher69]

I did the suggested fix but it's still not docking to my computer. I even rebooted the computer but no luck.

Any thoughts or suggestions to fix this problem?

[jmcgregor86]

What kind of issues are you having? Did you root? And did you have any apps disabled before updating?

Sent from my DROID RAZR HD using Tapatalk 2

[Flyfisher69]

What kind of issues are you having? Did you root? And did you have any apps disabled before updating?

Sent from my DROID RAZR HD using Tapatalk 2

I removed the Google Music app as was suggested. When I dock, the computer briefly recognizes the connection (several sounds and dialogue boxes show) but it's almost immediately disconnected...

I really need/want to dock soon to update, etc... any suggestions ?

[jmcgregor86]

I'm going to get back to you in a bit. But don't do any resets without enabling any apps you disabled. Mostly as a precautionary measure.

Sent from my DROID RAZR HD using Tapatalk 2

[Flyfisher69]

I'm going to get back to you in a bit. But don't do any resets without enabling any apps you disabled. Mostly as a precautionary measure.

Sent from my DROID RAZR HD using Tapatalk 2

OK... I have no plans to reset (which is my "last ditch option" anyway) and look forward to a hearing a solution to this issue. Thanks.

[jmcgregor86]

Make sure you have the latest USB drivers.

http://www.droidforums.net/forum/sho....php?p=2016140

Sent from my DROID RAZR HD using Tapatalk 2

[Flyfisher69]

Make sure you have the latest USB drivers.

[HACKS] UPDATED Droid RAZR Utility [WINDOWS]

Sent from my DROID RAZR HD using Tapatalk 2

OK, I'll give that a shot.... Thanks.

[KenKay]

Important lesson learned when doing a factory reset : enter your Google information after the backup is complete. Your contacts will still restored, but some stored settings from your current device and previously owned devices will not contaminate a pristine backup. Believe me this will avoid future issues. For instance. I was not able to resolve notification light functionality until I discovered this top, from this board I might add. Kenneth.

Sent from my DROID RAZR HD using Tapatalk 2

[Flyfisher69]

I did the update per the link, but that thread is about a year old and the update did not fix my issue. I ended up going to the Moto support website and reinstalling the Device Manager software and walla, it worked.

https://motorola-global-portal.custh...p/30,6720,8579

Thanks for the help.