I recently bought a Droid Razr MAXX HD, allegedly new. I bought it on January 4th and didn't receive it until the 9th (2-day shipping my butt!) and activated it the same day. I bought a case at my local Verizon store and all was well. Yesterday, the 14th I dropped it onto a carpeted floor while standing and the glass completely shattered in the bottom left-hand corner of the device. There was even glass that's now missing, the entire Verizon logo is gone! I've had one other phone crack on me but never like this, not with glass missing.
I now have suspicion that I may have been sent a refurb. I have bad luck, but my luck isn't THAT bad. Seems like his gorilla glass is complete bologna to me.
Anyway, I called Verizon explaining what had happened. I even made sure to tell them that the rep that sold me the phone stated that under the 14-day guarantee I could return the phone "with NO questions asked". Later I find out that the phone has to be in the same condition. I do have insurance on the phone but I feel like I was just cheated out of $300 for what was a lemon.
I'm so frustrated with having to give up my unlimited data as it is and this just makes it so much worse. I know it's a stretch but can anyone give me any advice or help on this matter? Thanks in advance.